Mainframe Software Technical Support Engineer

Company: Broadcom Inc.
Location: Plano
Posted on: January 22, 2023

Job Description:

Please Note:1. If you are a first time user, please create your candidatelogin account before you apply for a job. (Click Sign In > Create Account)2. If you already have a Candidate Account, please Sign-In before you apply.Job Description:This position is responsible for providing technical support for complex issues for Mainframe software suites to ensure our customers achievetheir desired business outcomes. Engineers are expected to deliver a superior customer experience by exhibiting technical expertise andtimely and clear communications.Additional Job DescriptionKey ResponsibilitiesPrioritize and balance workload making good use of time to manage multiple concurrent cases. Collaborate with other teammembers in case management and resolution.*Analyze customer provided data and perform research to formulate potential solutions for customer issues. Provide assistanceto prevent future issues by proactively sharing information with the customer regarding recent product updates and knowledgedocuments.*Utilize Knowledge Centered Services processes to appropriately reuse, create, update, publish and retire knowledge.Collaborate with colleagues in developing knowledge content.*Maintain and utilize lab environments to replicate customer issues to determine solutions or identify product defects. Shareconfiguration best-practices with customers. Identify barriers preventing customers from upgrading or deploying products.*Communicate business impact of product issues to Product Engineering and collaborate on prioritization and selection ofsolutions. Collaborate to ensure proper management of aged and escalated issues.** Adhere to best practices and case hygiene in the case resolution methodology.Expand product knowledge, technical knowledge and soft skills through formal, informal, and self-study learning opportunities.Stay current with Broadcom Support best practices, procedures, products and systems. Earn product and industrycertifications as relevant to job responsibilities.*Preferred EducationBachelor's Degree or global equivalent in Computer Science or related discipline.Technical and professional certifications as applicable to the position.Work ExperienceTypically 5+ or more years of related professional experience in a Mainframe environment working in Software Support or SystemsProgramming. Demonstrated proficiency with Broadcom (or comparable competitor solutions) per the specific role. Candidate must have thelegal right to work in the US.Skills & Competencies* Proven customer service skills* Strong written and verbal communication skillsRelevant technical competence for this role- Intermediate Linux command and vi editor experience- Basic Linux scripting knowledge- FTP familiarity across Mainframe, Linux, USS, and Windows platforms- Testing experience with Linux/UI/scriptsMainframe Skills Desired/Preferred- Mainframe operations or systems programming experience - z/OS, z/VM, and/or z/VSE- Strong knowledge of mainframe technologies such as JCL, ISPF, REXX, USS, etc.- TSO, TPX, MF Dataset familiarity, Terse/unterse utility, MF FTP - online and batch, SDSF/SYSVIEW, SMF Record familiarity- Experience with Broadcom Mainframe Operational Intelligence (MOI) is a huge plus- Experience with other Broadcom Mainframe products/technologies a plus.Additional Job Description: Compensation and Benefits

The annual base salary range for this position is $78,000.00 - $130,000.00.

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.

Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

Keywords: Broadcom Inc., Plano , Mainframe Software Technical Support Engineer, IT / Software / Systems , Plano, Texas