Mainframe Software Technical Support Engineer
Company: Broadcom Inc.
Location: Plano
Posted on: January 22, 2023
|
|
Job Description:
Please Note:1. If you are a first time user, please create your
candidatelogin account before you apply for a job. (Click Sign In
> Create Account)2. If you already have a Candidate Account,
please Sign-In before you apply.Job Description:This position is
responsible for providing technical support for complex issues for
Mainframe software suites to ensure our customers achievetheir
desired business outcomes. Engineers are expected to deliver a
superior customer experience by exhibiting technical expertise
andtimely and clear communications.Additional Job DescriptionKey
ResponsibilitiesPrioritize and balance workload making good use of
time to manage multiple concurrent cases. Collaborate with other
teammembers in case management and resolution.*Analyze customer
provided data and perform research to formulate potential solutions
for customer issues. Provide assistanceto prevent future issues by
proactively sharing information with the customer regarding recent
product updates and knowledgedocuments.*Utilize Knowledge Centered
Services processes to appropriately reuse, create, update, publish
and retire knowledge.Collaborate with colleagues in developing
knowledge content.*Maintain and utilize lab environments to
replicate customer issues to determine solutions or identify
product defects. Shareconfiguration best-practices with customers.
Identify barriers preventing customers from upgrading or deploying
products.*Communicate business impact of product issues to Product
Engineering and collaborate on prioritization and selection
ofsolutions. Collaborate to ensure proper management of aged and
escalated issues.** Adhere to best practices and case hygiene in
the case resolution methodology.Expand product knowledge, technical
knowledge and soft skills through formal, informal, and self-study
learning opportunities.Stay current with Broadcom Support best
practices, procedures, products and systems. Earn product and
industrycertifications as relevant to job
responsibilities.*Preferred EducationBachelor's Degree or global
equivalent in Computer Science or related discipline.Technical and
professional certifications as applicable to the position.Work
ExperienceTypically 5+ or more years of related professional
experience in a Mainframe environment working in Software Support
or SystemsProgramming. Demonstrated proficiency with Broadcom (or
comparable competitor solutions) per the specific role. Candidate
must have thelegal right to work in the US.Skills & Competencies*
Proven customer service skills* Strong written and verbal
communication skillsRelevant technical competence for this role-
Intermediate Linux command and vi editor experience- Basic Linux
scripting knowledge- FTP familiarity across Mainframe, Linux, USS,
and Windows platforms- Testing experience with
Linux/UI/scriptsMainframe Skills Desired/Preferred- Mainframe
operations or systems programming experience - z/OS, z/VM, and/or
z/VSE- Strong knowledge of mainframe technologies such as JCL,
ISPF, REXX, USS, etc.- TSO, TPX, MF Dataset familiarity,
Terse/unterse utility, MF FTP - online and batch, SDSF/SYSVIEW, SMF
Record familiarity- Experience with Broadcom Mainframe Operational
Intelligence (MOI) is a huge plus- Experience with other Broadcom
Mainframe products/technologies a plus.Additional Job Description:
Compensation and Benefits
The annual base salary range for this position is $78,000.00 -
$130,000.00.
This position is also eligible for a discretionary annual bonus in
accordance with relevant plan documents, and equity in accordance
with equity plan documents and equity award agreements.
Broadcom offers a competitive and comprehensive benefits package:
Medical, dental and vision plans, 401(K) participation including
company matching, Employee Stock Purchase Program (ESPP), Employee
Assistance Program (EAP), company paid holidays, paid sick leave
and vacation time. The company follows all applicable laws for Paid
Family Leave and other leaves of absence.Broadcom is proud to be an
equal opportunity employer. We will consider qualified applicants
without regard to race, color, creed, religion, sex, sexual
orientation, gender identity, national origin, citizenship,
disability status, medical condition, pregnancy, protected veteran
status or any other characteristic protected by federal, state, or
local law. We will also consider qualified applicants with arrest
and conviction records consistent with local law.If you are located
outside USA, please be sure to fill out a home address as this will
be used for future correspondence.
Keywords: Broadcom Inc., Plano , Mainframe Software Technical Support Engineer, IT / Software / Systems , Plano, Texas
Click
here to apply!
|