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Voice Network Engineer

Company: HCL America, Inc.
Location: Plano
Posted on: June 22, 2022

Job Description:

Job Description :Experienced and Certified Cisco UC Engineer with technical skills that cover large scale of IP telephony deployments which includes CUCM, CUC, UCCXPerform client consultation: Support complete range of Cisco IP Telephony solutions and implement if it is a client requirementAnalyze the existing voice and data networks and recommend solutions Support components of the Cisco Unified Communication, including Cisco Call Manager, Gateways, Unity Voice Mail, CME, CUE and UCCX Follow life-cycle oriented processes and procedures such as Change requests and CAB reviews. Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems Create and execute test plans to meet project requirements for assigned components Provide high quality content deliverables using the appropriate document templates Ensure solution is implemented as designed to the customers satisfaction and approval Proactively develops plans and activities to avoid problemsEducates the customer on solution as appropriate throughout the life of the project or service life Technical Skills and Expected Qualification:Bachelors Degree in Information Systems/Accounting Systems/Computer Science or equivalent is requiredMinimum 5 years of experience delivering complex technical solutions including planning, development, implementation and support High-end experience in Cisco Unified Communications Solutions Versions 7.1 to 11 and CME. High-end experience in CUE and CUC Version 7 to 11 Hands on Experience on UCCX, CRSHands on experience on SIP, H323, MGCP, ICTExperience with Troubleshooting Voice Issues, PRI issues, SIP etc. CCNA and higher Collab certification preferred Other Requirements: Strong verbal and written communications skills are a must Ability to work effectively across internal and external organizations Strong technology background is required Aptitude to acquire new technology and concepts quickly

Keywords: HCL America, Inc., Plano , Voice Network Engineer, Engineering , Plano, Texas

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