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Technology Operations Manager

Company: Universal Cable Holdings Inc. dba Suddenlink Communications
Location: Plano, TX
Posted on: May 30, 2018

Job Description:

Responsible for implementing clear separation of accountabilities at
support levels 1, 2, and 3 (L1, L2, L3) to provide higher levels of service
and support. Responsible for scaling the organization to increase
responsiveness and proactivity to meet business needs. Establish an L1
Technology Operations function by identifying L1 work being performed by
Enterprise Information Technology (EIT) staff, and determining how best to
transition that work to a centralized L1 Operations team. Establish formal
run books for all alarms presented to Operations and for any batch
processing taken over by Operations with a focus on automation
opportunities and cross training for consistent delivery over time. Lead
the establishment of an Offshore / Onsite Development Center (ODC) in
partnership with the Vendor Management team to drive greater scale for EIT
at lower cost to the company. Pioneer follow-the-sun work processes that
leverage teams from multiple locations while ensuring consistently high
service levels regardless of support team. Lead the requirements
development and testing phases for the Event Management rollout ensuring
that the end product provides direct value from an L1 Operational

Requirements: No degree and 8 years of experience managing information
technology related projects and teams. Or, alternatively, a Bachelor's
degree (or foreign education equivalent) in Computer Science, Computer
Information Systems, Computer Engineering, Information Technology or
related field and 6 years of experience managing information technology
related projects and teams. Specific skills/other experience requirements
(quantitative experience requirements not applicable to this section):
Directing a 24/7 operational function, including a Service Desk or
Operations; Monitoring information technology devices, including servers
and network devices, using industry-leading event management platforms and
tools; and Managing relationship with information technology vendors to
ensure on-time and on-budget completion of projects.

Send resume to and include job title and “Job Code
GCMP” in the subject line.

Keywords: Universal Cable Holdings Inc. dba Suddenlink Communications , Plano , Technology Operations Manager, Telecom , Plano, TX, Texas

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