Account Manager

Company: Sentido Health
Location: Tyler
Posted on: February 16, 2026

Job Description:

Job Description Job Description Account Manager At Sentido Health, we’re not just offering a job — we’re offering a meaningful career in a mission-driven environment. As an Account Manager, you will play a critical role in expanding access to care for medically fragile pediatric patients while strengthening relationships with our referral sources and community partners. You’ll join a collaborative, high-performing team that values growth, accountability, and excellence. We are searching for motivated professionals who are driven to succeed, thrive in a relationship-based sales environment, and are deeply committed to improving patient outcomes. Why Sentido Health? We value our employees and offer a competitive benefits package that includes: 80 to 160 hours of PTO, based on tenure Quarterly bonuses based on company performance 401K Plan — 100% matching at 4%, with a half match at 5%–6% Comprehensive medical, dental, vision, life, accidental, GAP, and STD insurance Free gym membership for full-time employees, or a $25 stipend if the gym we provide membership with is not geographically available in your area Telehealth services Internal growth and developmental opportunities Summary The Account Manager is responsible for managing territory-based accounts, driving referral growth, supporting patient documentation and authorization processes, and serving as a liaison between referral sources, patients, and internal clinical teams. This role collaborates closely with Area Managers and Patient Care Coordinators to ensure timely service, territory profitability, and exceptional patient satisfaction. Salary Grade/Level/Family/Range Full-Time, Exempt, Annual Salary Range: $55,000 - $75,000 (dependent on experience). You will also be given a monthly $150.00 vehicle stipend, in addition to a gas card. Reports To Texas Sales Director Date 2/13/2026 Essential Functions Manages assigned territory and referral sources to support patient growth and service line expansion Works collaboratively with internal teams to manage pending patients through documentation and authorization processes Tracks and works pending CMN documentation and reports results to supervisors as requested Responsible for achieving outlined monthly revenue and territory performance targets Identifies and develops new business opportunities within designated accounts and call points Serves as primary liaison and representative of Sentido Health to referral sources, physicians, case managers, and community partners Conducts face-to-face and virtual meetings within territory to strengthen relationships and ensure service excellence Develops and maintains weekly call routes and schedules to ensure consistent account coverage Facilitates patient education and supports resolution of service concerns in collaboration with internal staff Maintains accurate and timely documentation in Brightree and other internal systems Ensures compliance with HIPAA and company policies in all communications and handling of protected health information Manages territory-level operational expenses within approved budget guidelines Maintains on-call participation as required to ensure appropriate territory coverage Completes emergency deliveries or home visits as needed Required Skills Ability to recognize and respond to the needs and concerns of patients, families, and referral sources Strong oral and written communication skills Professional telephone and email etiquette Ability to work independently in a fast-paced, goal-oriented environment Strong time management, prioritization, and organizational skills Effective problem-solving and decision-making abilities Ability to multitask while maintaining high levels of customer service and responsiveness Demonstrates professionalism, integrity, accountability, and competitive drive Ability to educate patients and family members on services and equipment as applicable Competencies Accurate and timely documentation in Brightree and internal systems Effective communication with internal teams and referral sources Ability to meet established daily appointment and territory conversion targets Knowledge of Sentido service lines and ongoing participation in product and service training Proper handling and storage of patient information in accordance with HIPAA regulations Compliance with PPE and safety guidelines Effective inventory management within assigned territory Supervisory Responsibility None. Work Environment Field-based position with home office component. Work occurs in professional healthcare settings, physician offices, patient homes, and community locations within assigned territory. Travel within assigned territory is required. Physical Demands This role requires frequent travel within the assigned territory. The position may involve standing, walking, driving, reaching, and occasional lifting or carrying of items up to 20 pounds. The employee must be able to effectively communicate verbally and in writing and use standard business technology including laptops, mobile phones, and office systems. The position may require extended periods of driving and intermittent periods of sedentary computer-based work. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Rotating on-call schedule as determined by supervisor. Preferred Education and Experience Bachelor’s degree preferred or equivalent combination of education and experience. Bilingual skills preferred. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Statements Sentido Health participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. Sentido Health is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Reasonable accommodation may be provided to qualified individuals with disabilities to perform essential job functions.

Keywords: Sentido Health, Plano , Account Manager, Sales , Tyler, Texas