Overnight Guest Service Agent - Hilton Dallas/Plano Granite Park

Company: Hilton
Location: Plano
Posted on: May 28, 2023

Job Description:

THE BEAUTIFUL HILTON DALLAS/PLANO GRANITE PARK IS SEARCHING FOR AN OVERNIGHT GUEST SERVICE AGENT TO JOIN THEIR FRONT OFFICE TEAM!
Next to The Boardwalk, we're three miles from Arbor Hills Nature Preserve. Historic Downtown Plano Arts District and Oak Point Park and Nature Preserve are within nine miles. We offer an outdoor patio with a fire pit, a pool, and a bar. Enjoy our fitness center, restaurant, and Carso Market for ready-made meals and coffee. WiFi is on us. We have 299 guest rooms and over 33,500 sq. ft. of meeting space with 19 meeting rooms.
The ideal candidate has previous front desk or night audit experience in a hotel. Also, the ideal candidate would be a self-starter, team player, and comfortable working alone. Previous Hilton experience is preferred but not required.
Apply in minutes, right from your phone!
What are you waiting for? Apply now to join one of Fortune's Top 2 Best Companies to Work For! Hilton provides wonderful benefits, travel discounts, and the best opportunities for growth with Hilton's continuously growing company!
Here are some perks you can enjoy when joining our team:

• 
  
• Access to your pay when you need it through DailyPay
  
• Career Growth & Development
  
• The Go Hilton travel discount program
  
• Competitive wellness benefits
  
• Team Member Resource Group
  
• Recognition and rewards programs
  
• And so much more
  
  What will I be doing?
  As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  
  • 
    
  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
    
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
    
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
    
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
    
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
    
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
    
  • Receive, input, retrieve and relay messages to guests
    
    What are we looking for?
    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
    
    • 
      
    • Hospitality - We're passionate about delivering exceptional guest experiences.
      
    • Integrity - We do the right thing, all the time.
      
    • Leadership - We're leaders in our industry and in our communities.
      
    • Teamwork - We're team players in everything we do.
      
    • Ownership - We're the owners of our actions and decisions.
      
    • Now - We operate with a sense of urgency and discipline
      
      In addition, we look for the demonstration of the following key attributes:
      
      • 
        
      • Quality
        
      • Productivity
        
      • Dependability
        
      • Customer Focus
        
      • Adaptability
        
        What will it be like to work for Hilton?
        Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
        Job: Guest Services, Operations, and Front Office
        Title: Overnight Guest Service Agent - Hilton Dallas/Plano Granite Park
        Location: null
        Requisition ID: HOT09DVJ
        EOE/AA/Disabled/Veterans

Keywords: Hilton, Plano , Overnight Guest Service Agent - Hilton Dallas/Plano Granite Park, Sales , Plano, Texas