PlanoRecruiter Since 2001
the smart solution for Plano jobs

Collision Customer Service Representative - Junior Estimator - Plano, TX

Company: AutoNation Collision Center Plano
Location: Plano
Posted on: May 28, 2023

Job Description:

Overview: Position OverviewThe Customer Service Representative handles collision service needs in AutoNation Dealerships without a collision repair facility. The Customer Service Representative writes courtesy estimates, coordinates repair needs for dealership associates, and updates appropriate customers, staff with repair status of vehicles. -Who Would I Interact With?
This position interacts daily with Customers, Service Advisors, Technicians, Parts Associates, Managers and other store Associates, just to name a few. - -What are the day-to-day responsibilities?

  • Writes professional estimate on light damaged vehicles
  • Actively asks for the sale on all estimates
  • Understands basic parameters of insurance programs e.g., DRP and non-DRP
  • Obtain all signatures, work authorizations and powers of attorney
  • Communicates with each customer on the process of the vehicle repair in a timely and effective manner, as outlined in AutoNation's Customer Repair 10 Step Process
  • Review all final bills, supplements and vehicles prior to customer contact for delivery
  • Review the completed vehicle to check quality and thoroughness
  • Maintains work area in an orderly and clean manner
  • Takes care to protect customer's vehicles during repair process
  • Works with other associates on daily planning and release meetings
  • Tracks production schedule for his or her vehicle's and communicates those targets with customers and other associates
  • Uses the highest standard in professionalism when dealing with customers, insurance representatives, vendors and associates
  • Maintains continual industry education to keep abreast of changes in repair requirements and product knowledge
  • Responsible for collection of Accounts Receivable on all insurance, wholesale account closed and commission paid -What are the requirements for this job?
    • High School diploma or equivalent
    • Ability to comprehend and read instructions
    • Basic knowledge of vehicle repairs practices
    • Valid in-state driver's license
    • Ability to interpret work scope from vehicle estimates or work orders
    • Ability to operate an automobile -

Keywords: AutoNation Collision Center Plano, Plano , Collision Customer Service Representative - Junior Estimator - Plano, TX, Sales , Plano, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Plano RSS job feeds