Guest Service Agent

Company: Sandman Hotel Group
Location: Plano
Posted on: March 19, 2023

Job Description:

Join our team and enjoy the many benefits of working for the Sandman Hotel Group a fast-growing, privately-owned hospitality company, including a competitive employee compensation package, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you. We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work. PERKS FROM DAY 1 * Rewards & Recognition * Free Parking * Team rates from $79 per night, Family & Friends rates too! * Ongoing Employee events, incentives & recognition * Growth Opportunities- Career Advancement starts from Within * Dedicated Training Program * Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling * Refer a friend or family and earn money! * Preferred Rates for Dallas Stars NHL Games PERKS AFTER 3 MONTHS * Group Life Insurance, Extended Health, Dental, Vision Care! PERKS AFTER 12 MONTHS * Complimentary Stays * Milestone Rewards JOB REQUIREMENTS: * High School Diploma, G.E.D. or equivalent * Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred * 1 year of experience as a Hotel Front Desk Clerk Preferred * Experience in all aspects of customer service and people management * Strong working knowledge of accounting practices and principles * Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required * Exceptional conflict resolution, negotiation, and objection handling skills * Able to effectively communicate both verbally and in writing * High level of proficiency with Microsoft and Maestro software packages DUTIES: * Responsible for checking guests in and out of the Hotel. * Issues room keys, pamphlets, discount cards, etc. * Answers various questions from guests and arranges transportation for guests. * Computes bills, collects payment and makes change for guests. * Runs various reports on the computer for management. * Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift. * Print updated in-house, arrival, departure, and room status reports every two hours * Check all unresolved departures. * Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day. * Write all wake-up call requests on specified form and enter on switchboard. * Complete welcome calls. * Clean and tidy front desk area. * Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties. * Refer all inquiries to the appropriate individuals, divisions, or departments across the organization. * As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions. * Provide information to staff and/or clients about special activities. * Observe and report any security issues to the Manager. APPLICABLE SKILLS: * Excellent customer relations. * Must have time-management skills. * Adaptable to change and be able to handle multiple priorities under pressure. * Eager and focused to exceed guest expectations. #HP SUMMATION: The Sandman Hotel Group is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in United States of America to apply Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application. ABSOLUTELY NO PHONE CALLS PLEASE

Keywords: Sandman Hotel Group, Plano , Guest Service Agent, Sales , Plano, Texas