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Bilingual English/Spanish Customer Service Representative

Company: Centra Funding
Location: Plano
Posted on: November 23, 2022

Job Description:

(Local Candidates Only)Location: Plano, TX
Join the Centra Funding team as we expand our customer service team in Plano, TX!
Bilingual English/Spanish Customer Service Representative
At Centra Funding, we're looking for a motivated individual willing to learn the equipment finance industry and become our first dedicated Customer Service Representative. You would assist customers and field questions about their equipment loan products. You'd be setting the standard for a rapidly growing finance company and helping to select our customer service management software if desired. This person must be able to work well as part of a team and act as an ambassador for the Centra Funding team. We're looking for someone who wants to go above and beyond to meet quick turnaround times for our customers. Centra is a growing business that will have room for advancement in the near term!
What you'll do on a typical day:

  • Assist customers and business partners via telephone and email
  • Handle customer complaints in a calm, professional manner
  • Diagnose, assess, and resolve problems or issues with a positive attitude
  • Develop an understanding of Centra Funding processes
  • Build brand loyalty and improve the customer experience
  • Monitor the progress of outstanding service inquiries
  • Go the extra mile to engage customers
    • Bilingual English/Spanish a Plus
    • 2+ years of a college education a Plus
    • Ability to multi-task in a growing and fast-paced environment
    • Experience with Microsoft Word, Excel, and Outlook
    • Ability to learn Salesforce, Odessa, and other customer service CRM systems
    • Strong verbal communication skills
    • Strong customer service skills with the drive to resolve issues
    • Excellent organization and time management skills
    • Good sense of humor
      AboutCentra Funding is a funding company that uses its own capital to provide convenient equipment financing solutions to small business customers. With over 40 years of management industry experience, Centra Funding finances businesses in almost every industry sector. Our headquarters is in Plano, Texas, with offices across the United States to serve the needs of our customers.
      For more information, visit us at - -to discover how we are changing the way finance professionals are expanding their potential.

Keywords: Centra Funding, Plano , Bilingual English/Spanish Customer Service Representative, Sales , Plano, Texas

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