Customer Service Representative ($20 PH starting)
Company: SPECTRUM
Location: Plano
Posted on: June 22, 2022
Job Description:
SPECTRUM is recruiting Customer Service Representatives with a
NEW starting pay rate of $20.00/hour! We also offer an additional
shift differential of $0.75/hour for shifts starting after 11:00am!
This requisition is for the new hire class starting in August
2022.What you can expect as a SPECTRUM employee:
- Outstanding paid training program, with mentoring to ensure
your success
- A set schedule that you can plan your life around
- Complimentary and Discounted Services including Cable (Includes
HBO/premium channels), Internet and Phone Services where
available
- Affordable & comprehensive health, dental and vision benefit
plan options in first 30 days
- 6% dollar for dollar 401K match plus 3% into a Retirement Plan
as well.
- Education Assistance program up to $5,250 dollars a year!
- A diverse and inclusive team where you will feel valued
- Leaders who will coach and help you develop to your full
potential
- GROW your career at SPECTRUM through our Professional Growth
Program (PGP).
- And more!At a GlanceFull-time entry-level to mid-level customer
service role resolving customer billing inquiries and account
issues, adjusting services as requested, and upholding positive
customer relationships.Profile: A flexible communicator and good
listener who can multitask to solve problems. Billing
Representatives use patience and effective communication skills to
uncover customer needs, answer questions, and leave a positive
impression on every customer interaction. Benefits include fully
paid training and time off, comprehensive health packages,
retirement savings, free Spectrum services where available, and
more.Who are you?No matter your background, our training program
can put you ahead of the curve on the latest Spectrum technology.
Being professional, courteous, and organized helps you establish
and maintain positive relationships with your customers. Your
reliability, integrity and flexibility make you a wonderful
ambassador for the Spectrum brand. If you're ready to grow your
skills, this is an opportunity with a lot of potential.What is the
Billing Representative role?It's about building relationships and
turning the knowledge you gain in training into customer service
wins. Billing Representatives make a real difference to their
residential customers and the company. You will learn how to
provide over-the-phone account and payment support services,
including maintenance, activations, and packaging, plus how and
when to schedule field visits and escalate calls to your support
team. You'll meet regular sales goals by educating customers about
service options and upselling to increase the value of their
investment. A thorough understanding of Spectrum products and
services will help you navigate your way to successful
resolutions.It's all about learning and growing.This may be new for
you, but the journey is all mapped out. No matter your background,
our quick, fully paid training can bring you up to speed on our
advanced products and services in about five weeks. After that,
you'll be ready to field questions, process orders, revise account
records and more. Continuing updates help you stay current on our
newest products and services. With peer mentors and a dedicated
coaching line, we make sure you have everything you need to create
a smooth and streamlined experience for your customers and
yourself.With a deliberate path to success.We believe the best
people to lead are those who have been down the same road before.
Most of our supervisors started as Representatives themselves, so
they know exactly what kind of support will help you grow into a
successful employee. With well-established career paths across
multiple lines of business, advancement is a very real and
achievable goal. Make your first move toward a long and rewarding
career with Spectrum.The benefits are clear.In addition to the core
benefits - industry-leading retirement savings and 401(k) plans,
comprehensive health care insurance options, dental and vision
plans, flexible spending, family leave, and paid training and time
off - we offer free Spectrum products and services where available,
education assistance tuition reimbursement, employee discounts, and
a selection of other programs to support team members and their
families.What's required to get started?The minimum qualifications
for the Billing Representative are:
- Ability to read, write, speak and understand English
- High School Diploma or GEDPreferred qualifications
- 6 months or more of customer service experience
- 6 months or more experience working with computers and multiple
software applicationsAre you ready to join our team?Now that you
know a little more about us, why not apply now? Heads up! There is
a brief assessment in the application. We recommend taking the
assessment in a distraction-free environment. CCS114 313466
313466BR
Keywords: SPECTRUM, Plano , Customer Service Representative ($20 PH starting), Sales , Plano, Texas
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