Inside Sales Representative - International
Company: Optical Cable Corporation
Location: Plano
Posted on: May 16, 2022
Job Description:
Job DescriptionBasic Function: Contributes to increased sales by
servicing customer needs, managing customer expectations, and
identifying buying signals to close opportunities. Proactively
seeks new business and supports the outside sales force to ensure
delivery of best-in-class service. Significant Responsibilities:
Performs specific job responsibilities:
- Manage opportunities & responsibilities within assigned
region.
- Respond timely to customer inquiries regarding order/shipping
status.
- Respond to customer inquiries about product capabilities and
demonstrate value proposition of OCC including but not limited to
features and benefits of products.
- Manage customer complaints and issues by servicing the customer
directly or by involving the proper resources for a satisfactory
resolution.
- Provide timely price quotations for distributors and other
prospective cable and connectivity buyers.
- Provide the sales team (outbound inside sales, outside sales
force and sales engineers) with necessary information for effective
customer proposals.
- Work in a team environment; coordinate efforts with outside
sales team, business development, and marketing to ensure projects
are awarded; regularly and consistently follows up with all parties
involved to ensure sales are closed and service provided.
- Provide quotes and conduct follow-up in a proactive, accurate
and efficient manner. Promotes OCC's service excellence and
quality. Provides excellent service to customers; builds strong
relationships and team cohesiveness; focuses on quality and
positive solutions; communicates respectfully; demonstrates
compassion and understanding in response to customer
requests/needs. Champions OCC's mission, vision and values (as
detailed in our 15 Essential Points of Success); complies with
policies and procedures, ethical standards and Code of Conduct. Job
Scope:
- Organizational Responsibility: Services customer inquiries,
coordinates sales efforts with other team members; work in a team
environment with minimal supervision
- Communication: Regular communications with customers,
prospective customers and other sales team members. Frequent
communication with supporting departments including Shipping,
Engineering, Finance, Quality & Manufacturing.
- Confidentiality: Confidentiality must be maintained as it
relates to customer service and customer accounts
- Financial Responsibility : Provide accurate quotations, audit
incoming orders for accuracy, make decisions in the best interest
of OCC.
- Judgment: Expected to use independent judgment and to seek
assistance as directed; errors could directly impact the customer
relationship and the sales generated
- Compliance: Responsible for complying with internal guidelines
and all applicable laws and regulations, including ISO and SOX
- Travel: Minimal or infrequent travel into assigned territory.
Minimum Qualifications Required: Education: Prefer Associates
degree in applicable field or equivalent and appropriate sales and
customer service experience; experience may substitute for
education Experience: 1-2 years experience (Bachelor's degree
desirable and may substitute for 2 years of experience) Licensure,
Certification and/or Registration: N/A Other Minimum
Qualifications: Demonstrated ability to:Use intermediate computer
skills with a familiarity and skill in several software packages
such as MSWord and MSExcel. Use a CRM (customer relationship
management system) effectively and proactively.Present information
over the phone regarding features and benefits of technical
product.Communicate effectively when handling customer inquiries
and issues, orally and written. Read and follow basic instructions,
understand and implement quality procedures. Pay close attention to
detail with the ability to complete assignments
accuratelyRecognize, record, and help resolve customer issues.
Organize, complete tasks and manage time in an efficient manner.
Essential Skills, Abilities & Knowledge: Upon completion of
orientation, should be able to demonstrate a thorough knowledge of
the fiber optic cable, enterprise connectivity and applied
interconnect systems through presentations to prospects and
customers. Working Conditions: This is a sedentary job which
requires a sighted individual (i.e., vision corrected to 20/20) for
computer usage and requires an individual with normal hearing
(i.e., hearing corrected to normal ranges) for extensive, direct
and/or telephone contact with customers, management staff and
employees. The nature of this work and constant personal
interactions involved require that an individual possesses
significant and persuasive interactive communications skills.
Reasonable accommodation may be made to enable individuals with a
disability to perform the essential functions. Note: This job
description is only meant to be a representative summary of the
major responsibilities and accountabilities performed by incumbents
of this job. The incumbents may be requested to perform job-related
tasks other than those stated in this description.
Keywords: Optical Cable Corporation, Plano , Inside Sales Representative - International, Sales , Plano, Texas
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