Customer Service Representative
Company: Ace Mart Restaurant Supply
Posted on: May 15, 2022
Job Description Title: Customer Service Representative Reports
to: Store ManagerClassification: Non-Exempt Full-Time and Part-Time
Positions Available Pay Scale: $15.00/ per hourPosition Summary: At
Ace Mart, we are more than a restaurant supply store; we are a
one-stop shop for the foodservice industry. Ace Mart is a
family-owned business that lives by our vision and understands the
importance of customer service and the value of our employees. The
customer service representative plays an essential role in our
company. This position will focus on exceeding customer
expectations through helping customers find products, maintaining
clean and well-stocked aisles filled with products, and completing
customer transactions while displaying a positive, friendly
attitude. Responsibilities for a Customer Service Representative
:Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- Exceeds customer expectations by being prompt and courteous
either in person or on the phone, walking customers to the product
in the store, providing guidance and knowledge of the product, and
carrying the product to the customer's vehicle or arranging
delivery service if necessary.
- Operates the company's point of sale computer system, fax
machines, telephones, radios, etc.
- Adheres to procedures for customer transactions to include
reconciling a cash drawer, making deposits, accepting full payments
via credit card, cash, check, wire transfers or charging accounts,
correctly taxing products or not taxing products, and completing
the process for transferring product within Ace Mart stores.
- Understands the discount process and pricing for
- Merchandises through proper aisle maintenance by fronting,
restocking, and dusting shelves.
- Adheres to the store shipping and receiving procedures and
ensures cost-effective shipping methods are utilized.
- Participates in training for personal development and assists
with training for new members of the team.
- Provides a clean and safe store by maintaining the restrooms,
warehouse, parking lot, and refreshment area, sweeping and mopping
the floors, and taking out the trash.
- Performs other duties assigned by the Store
Manager.Competencies for a Customer Service Representative
- Customer Service
- Team Player
- Managing Multiple Priorities/Time Management
- Quality of Work/Accuracy
- Positive AttitudeWork Environment for a Customer Service
- Temperatures ranging from 35° to 95°.
- Noisy atmosphere (phones, trucks, overhead pages, fans,
- High exposure to dust. Physical Demands for a Customer Service
- Pass a pre-employment physical exam and drug screening.
- Stand and walk up to eight (8) hours daily.
- Lift and lower boxes and objects 35" from the floor.
- 1-25 pounds 25 times daily
- 26-50 pounds 10 times daily
- Bend and stoop daily.
- Operate a computer up to four hours at a time.
- Communicate via telephone and email daily. The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job.What we offer:
- Work-Life Balance – Sunday Off
- Medical, Dental, and Vision Benefits
- Paid Time Off
- Sick Time
- Paid Holidays
- Life Insurance
- Employee Discounts
- Educational Assistance Position Type/Expected Hours of Work for
a Customer Service Representative This is a full-time position,
with a schedule to include Monday through Friday, 8:30 a.m. to 5:30
p.m. with a rotating Saturday. Travel for a Customer Service
Representative This position requires limited travel. If travel
occurs, it will be within the local area. Required Education and
Experience for a Customer Service Representative
- High school diploma or equivalent.
- Knowledge of restaurant equipment and supplies is
- Experience with cash handling is preferred.
- Experience of serving customers in a retail environment is
- Experience with merchandising shelves is preferred. Ace Mart
Restaurant Supply is an equal opportunity employer.
Keywords: Ace Mart Restaurant Supply, Plano , Customer Service Representative, Sales , Plano, Texas
Didn't find what you're looking for? Search again!