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Customer Service Representative

Company: Credit Saint
Location: Plano
Posted on: January 16, 2022

Job Description:

At Credit Saint, our Customer Service Representative is a confident self-starter with a passion for delivering results and enriching our customer's experience. In this role, you will answer client-related inquiries and educate them on the fundamentals of credit and our credit repair process. Our Customer Service Representative will be trained to be credit experts who provide our clients with the tools to protect themselves from credit pitfalls.Key Areas of Ownership (but not limited to):

  • Ability to handle a high volume of inbound and outbound calls such as welcoming clients to the service, billing, account follow-ups, and request documentation promptly.
  • Accurately update client account pages.
  • Speak with clients about sensitive financial information.
  • Maintaining compliance with credit repair regulations.
  • Educate clients in a consultative role on the fundamentals of credit and our credit repair process.
  • Develop rapport with our client in all interactions; offer solutions and guidance, not excuses.
  • Liaise between clients and cross-functional internal teams.
  • Ensure the timely and successful delivery of our solutions according to client needs.
  • Participate in meetings and activities held to improve client satisfaction and business performance.
  • Ability to deal with a high volume of calls in a very fast-paced environment.
  • Handle confidential information with discretion.A successful person in this role will...
    • Treat Credit Saint clients with respect and show our integrity.
    • Always follow up when they say they will.
    • Answer questions honestly. Providing an empathetic, thoughtful response goes a long way in easing frustrations.
    • Set expectations appropriately.
    • Create memorable moments and celebrate success with our clients as you take them through the Credit Saint experience.
    • Do something kind and unexpected to show that you really care
    • Enhance business reputation and branding, provide a competitive advantage
    • Improve employee morale and team cohesion
    • If/When they somehow fail to live up to our commitment to service, they learn from those shortfalls and knock it out of the park the next time.Requirements:
      • Engaging and personable; capable of bringing out the positive in any situation
      • Strong phone and verbal communication with active listening skills. (Call center experience is a plus!)
      • Confident in your customer service skills and ability to deliver information effectively.
      • Ability to set priorities and manage time effectively.
      • Demonstrated computer competence & technical skills including Google Suite. The ability to type. We work on computers, so efficiency counts.
      • The ability to adapt/respond to different personality types
      • Solutions focused when faced with a challenge.
      • Ambitious, goal-oriented, and eager to succeed.
      • Coachable and able to embrace constructive feedback.
      • Positive and team-oriented.
      • 1+ years of experience in a customer service or customer support role (I.E: Call Center, Restaurant, Retail, etc.)
      • High school diploma/GED (Minimum Requirement)
      • Bonus if you have familiarity with CRM systems and best practices
      • High speed internet access (> 50 mbps)
      • Equipment Requirements during Training Period. Company equipment is provided afterward.
        • Operating system: Windows 10 (Home or Pro)
        • Processor: i5 Intel processor, 4th generation or higher
        • Random Access Memory (min.): 6 GB RAMBenefits
          • $15 per hour(including bonus potential and other incentives)
          • Paid time off
          • Medical, Dental, and Vision insurance
          • 401(k)/Profit Sharing
          • Utilization of product offering
          • Various opportunities to receive additional compensation
          • Growth potential within the companyJob Type: Full-timeShift Type:Monday to Friday:11:30 a.m. to 8p.m.About us!Credit Saint is the #1 and fastest-growing company in the Credit Restoration industry. With an A rating from the Better Business Bureau, we are most well-known for delivering excellent results and providing an exceptional client experience. We offer the most comprehensive credit assistance available in the industry today. As the company continues to scale up, we are looking to bring aboard a Customer Service Representative. This is an excellent opportunity for an intelligent and motivated individual.Company Cornerstones
            • Determination The will to succeed
            • Revolutionary Be able to break the mold
            • Integrity Honest and morally sound
            • Vision To help create and share the ideas of the company
            • Excellence Strive to be better than the day before

Keywords: Credit Saint, Plano , Customer Service Representative, Sales , Plano, Texas

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