Customer Service Representative (Work from Home, Texas)
Company: OptimumCX Customer Experience Solutions
Posted on: January 13, 2022
WORK FROM HOME *SET YOUR OWN SCHEDULE *WORK ONLY THE HOURS YOU
Full-time & Part-time (minimum 30 Hours Preferred)
You must be a resident of Texas to be considered. Compensation: $12
This exciting work at home job is a direct hire opportunity with
OptimumCX LLC. Please pay close attention to the technology and
environment requirements for this position.
The ideal candidate for this exciting work from home opportunity
will demonstrate proficient knowledge in professional customer
service and have excellent written and verbal communication skills.
Customer Service Specialists will be participating in paid, virtual
training from home. In this role, the customer service specialist
should be disciplined and strongly self-motivated to take great
care of the customers and resolve their needs.
The primary role of the Inbound Customer Service Specialist is to
support our account and to handle a high volume of calls in a
professional and courteous manner. Calls come from a variety of
sources and customers from across the United States.
The primary responsibilities include:
Serve as an extension of our client in helping to connect
individuals with the transportation needed to fulfill their medical
Interact with customers and providers, answering questions related
to the appointment in question.
Interact with a wide demographic, providing an exemplary level of
Top Performing Customer Specialists will demonstrate:
Outstanding problem-solving skills - application of soft skills
Patience, empathy, an ability to manage stress,
Ability to work under pressure as needed
Knowledgeable, friendly and eloquent customer service at all
Must be at least 18 years of age
Must reside in the state of Texas
Must be able to pass a background check
A quiet workspace, ergonomic chair and desk
Reliable internet connection with a minimum of 50 Mbps download/15
Mbps upload speed
Must be able to type a minimum of 25 WPM
Strong Work Ethic
Strong communication skills both verbal and written
Technology Requirements: All Applicants must have their own
computer equipment. Below are the necessary computer requirements.
Please do not apply unless all requirements have been met.
Windows 10 Pro
Intel Skylake i3 (2015) or AMD Zen Ryzen (2017) or better
8 GB RAM or better
Two or more monitors
Ergonomic keyboard and mouse
Headset- Must have noise cancelation and a mute button.
Direct Ethernet connection
Consistent 50/10 Mbps Internet connection
Set your own schedule
Only work the hours you want to sign up for
Full and Part time work hours (min 30 hours)
Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of
our current managers have been promoted into their current
Benefits offered fist of month after completion of 60 consecutive
PTO Accruals after required waiting period
Keywords: OptimumCX Customer Experience Solutions, Plano , Customer Service Representative (Work from Home, Texas), Sales , Plano, Texas
Didn't find what you're looking for? Search again!