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Customer Service Representative (Work from Home, Texas)

Company: OptimumCX Customer Experience Solutions
Location: Plano
Posted on: January 13, 2022

Job Description:


Full-time & Part-time (minimum 30 Hours Preferred)

You must be a resident of Texas to be considered. Compensation: $12 an hour.

This exciting work at home job is a direct hire opportunity with OptimumCX LLC. Please pay close attention to the technology and environment requirements for this position.

The ideal candidate for this exciting work from home opportunity will demonstrate proficient knowledge in professional customer service and have excellent written and verbal communication skills. Customer Service Specialists will be participating in paid, virtual training from home. In this role, the customer service specialist should be disciplined and strongly self-motivated to take great care of the customers and resolve their needs.

The primary role of the Inbound Customer Service Specialist is to support our account and to handle a high volume of calls in a professional and courteous manner. Calls come from a variety of sources and customers from across the United States.

The primary responsibilities include:
Serve as an extension of our client in helping to connect individuals with the transportation needed to fulfill their medical needs,
Interact with customers and providers, answering questions related to the appointment in question.
Interact with a wide demographic, providing an exemplary level of customer service.

Top Performing Customer Specialists will demonstrate:

Outstanding problem-solving skills - application of soft skills

Patience, empathy, an ability to manage stress,

Ability to work under pressure as needed

Knowledgeable, friendly and eloquent customer service at all times

Must be at least 18 years of age
Must reside in the state of Texas
Must be able to pass a background check
A quiet workspace, ergonomic chair and desk
Reliable internet connection with a minimum of 50 Mbps download/15 Mbps upload speed
Must be able to type a minimum of 25 WPM
Strong Work Ethic
Professional Demeanor
Computer Skills
Detail Oriented
Strong communication skills both verbal and written
Technology Requirements: All Applicants must have their own computer equipment. Below are the necessary computer requirements. Please do not apply unless all requirements have been met.
Windows 10 Pro
Intel Skylake i3 (2015) or AMD Zen Ryzen (2017) or better processor
8 GB RAM or better
Two or more monitors
Ergonomic keyboard and mouse
Headset- Must have noise cancelation and a mute button.
Direct Ethernet connection
Consistent 50/10 Mbps Internet connection

Set your own schedule
Only work the hours you want to sign up for
Full and Part time work hours (min 30 hours)
Paid training
Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions.
Benefits offered fist of month after completion of 60 consecutive workdays.
PTO Accruals after required waiting period

Keywords: OptimumCX Customer Experience Solutions, Plano , Customer Service Representative (Work from Home, Texas), Sales , Plano, Texas

Click here to apply!

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