Access Services Representative I- PRN
Company: Baylor Scott & White Health
Location: Plano
Posted on: April 9, 2021
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Job Description:
JOB SUMMARY The Access Services Representative 1 obtains current
and accurate demographics and insurance information in order to
register patient, verify insurance benefits, and negotiate and
collect patient financial responsibilities. ESSENTIAL FUNCTIONS OF
THE ROLE Conducts and documents patient interviews to obtain
demographic and financial data for registration, insurance
verification, precertification and billing. Registers patient at
multiple locations and work multiple areas within the department.
Understands the patient flow processes in each area. Identifies
process improvement opportunities that promote team concepts with
co-workers while improving revenue cycle functions and the patient
experience. Interacts on an ongoing basis with other areas and
departments in order to provide appropriate information related to
such items as: patient delays, change of schedules
Intra-departmentally and Interdepartmentally. Verifies patient
eligibility for insurance coverage and appropriate benefit levels
for anticipated services. Calculates and collects patient liability
dues according to financial clearance policies related to existing
and bad debt accounts. Determines patient liability and advises
patient of deposit requirements per policy. Negotiates payment
arrangements with patient where necessary per policy. May be
responsible for performing cashiering responsibilities according to
established policies and procedures; could potentially consume the
bulk of the incumbent?s responsibilities within the department.
Assists patients to nursing units by providing directions, personal
escort and medical mobility assistance (ex; wheelchairs), when
applicable. Adheres to compliance with regard to order validations,
cash policy requirements, government payor requirements and patient
safety requirements for appropriate patient identification.
Appropriately escalates potential service issues to management when
necessary. KEY SUCCESS FACTORS Requires good listening,
interpersonal and communication skills, and professional, pleasant
and respectful telephone etiquette. Ability to maintain a
professional demeanor in a highly stressful and emotional
environment, to include crime, behavioral health and suffering
patients in addition to life or death situations. Must be able to
exhibit a high level of empathy with the ability to effectively
communicate with patients and family members during traumatic
events, while demonstrating exceptional customer service skills.
Demonstrates ability to manage multiple, changing priorities in an
effective and organized manner. Excellent data entry, numeric,
typing and computer navigational skills. Basic computer skills and
Microsoft Office. BENEFITS Our competitive benefits package
includes the following - Immediate eligibility for health and
welfare benefits - 401(k) savings plan with dollar-for-dollar match
up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
--QUALIFICATIONS- EDUCATION - H.S. Diploma/GED Equivalent-
EXPERIENCE - Less than 1 Year of Experience
Keywords: Baylor Scott & White Health, Plano , Access Services Representative I- PRN, Sales , Plano, Texas
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