PlanoRecruiter Since 2001
the smart solution for Plano jobs

Service Desk Representative

Company: Insight
Location: Plano
Posted on: February 21, 2021

Job Description:

Requisition Number: 79852 Position Overview The Service Desk Analyst will be responsible for administration of services infrastructure, Office 365 licensing, and assist in 1 st and 2 nd tier client support in a large-scale, fast-moving environment. This includes, but not limited to, application, data migration, maintenance, documentation and working with end-users.What you'll do at Insight

  • The Office 365 Analyst will be responsible for providing real-time response to client issues.
  • Analyzes and gathers relevant information that might assist resolution of the issue.
  • Performs troubleshooting.
  • Conducts research on complex cases and validates cases for escalation to Backline.
  • Creates tracker and updates open cases.
  • Maintains communication and cooperation with the team.
  • Contributes to knowledge management initiatives.
  • Other duties as assigned.
  • Reports directly to US manager. What you'll need to join Insight General Requirements:
    • Bachelor's Degree in Computer studies or related field, from four-year College or University
    • At least 2 years of experience in Office 365 support, client handling, ticket management, remote troubleshooting, service desk and other related experience.
    • Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
    • Strong written and verbal English communications skills
    • Able to successfully manage multiple priorities
    • Proven ability to communicate effectively across all levels of the organization
    • Strong commitment to company values and operating principles Technical Requirements:
      • Strong knowledge of Office 365 and Microsoft operating system.
      • Experience with Cloud Computing
      • Familiarity with ITSM concepts and experience with ticketing system.
      • Experience working with remote access tools and understanding of security protocols compliance.
      • Familiarization of/and experience with Windows Operating systems (Windows 7 through Current)
      • Familiarization of/and experience with mobile devices (Android / iOS) Preferred
        • Industry recognized certifications: Microsoft technology certificates, others
        • Experience supporting or working in an Enterprise and/or Global Managed Services environment. Physical Demands The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
          • While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone and keyboard.
          • Specific vision abilities required by this job include close vision requirements due to computer work.
          • Ability to uphold the stress of traveling.
          • Regular, predictable attendance is required; including quarter-driven hours as business demands dictate. Working shift might include working during US business hours. Work Environment The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
            • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
            • Ability to work in a confined area.
            • Ability to sit at a computer terminal for an extended period of time. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions--- and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
              • Founded in 1988 in Tempe, Arizona
              • 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions--- for organizations across the globe
              • $9.2 billion in revenue in 2018*
              • Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500
              • 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
              • Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
              • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance * Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com .Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.Posting Notes: Plano -- Texas (US-TX) -- United States (US) -- None -- None -- US - Plano, TX --Nearest Major Market: Plano Nearest Secondary Market: Dallas Job Segment: Developer, Cloud, Cisco, Customer Service Representative, Supply, Technology, Customer Service, Operations - provided by Dice

Keywords: Insight, Plano , Service Desk Representative, Sales , Plano, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Customer Service Agent
Description: Job Description Must live in the state of Texas In these very uncertain times don't miss this opportunity to secure meaningful full-time employment with an amazing team from the safety of your own home. (more...)
Company: TeamHGS
Location: Lancaster
Posted on: 03/1/2021

Customer Service/Sales
Description: Job DescriptionPosition Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates
Company: The Home Depot
Location: Kennedale
Posted on: 03/1/2021

Customer Service Representative
Description: Job Description Must live in the state of Texas In these very uncertain times don't miss this opportunity to secure meaningful full-time employment with an amazing team from the safety of your own home. (more...)
Company: TeamHGS
Location: Hutchins
Posted on: 03/1/2021


Sales Development Representative
Description: Sales Development RepresentativeWIT Legal, LLC Dallas, Texas, United States br WIT Legal, LLC WIT is the world's only expert witness agency representing the world's top expert witnesses in complex, (more...)
Company: WIT Legal, LLC
Location: Dallas
Posted on: 03/1/2021

Life Insurance Sales Agent
Description: At Family First Life Golden State it is our mission to change how people view insurance agents and how we work in the industry. Not only do we have the highest compensation in the industry, but we believe (more...)
Company: FFL Golden State
Location: Dallas
Posted on: 03/1/2021

Sales Representative- Insurance
Description: Family First Life Insurance Agents are responsible for meeting with interested clients, all of whom have responded to a direct mailing or online ad requesting Life Insurance. Your job is to assist these (more...)
Company: Family First Life West Coast
Location: Dallas
Posted on: 03/1/2021

Rock Star Work @ Home Customer Service Agents
Description: Job Description Must live in the state of Texas In these very uncertain times don't miss this opportunity to secure meaningful full-time employment with an amazing team from the safety of your own (more...)
Company: TeamHGS
Location: Duncanville
Posted on: 03/1/2021

Insurance Sales Agent - Desoto, TX
Description: Role: Insurance Sales Agent br Employment Type: Full Time br Pay: Commission Based - We pay for performance Successful first year agents average pay of nearly 38K in their first year with the second (more...)
Company: Kemper
Location: Lancaster
Posted on: 03/1/2021

Customer Service/Sales
Description: Job DescriptionPosition Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates
Company: The Home Depot
Location: Princeton
Posted on: 03/1/2021

Customer Service & Sales (Entry Level Opening)
Description: Axiom Marketing, Inc www.axiommarketinginc.comAxiom Marketing is currently looking for and ready to hire an entry level employee with a customer service and sales background or desire to gain one for (more...)
Company: Axiom
Location: Frisco
Posted on: 03/1/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Plano RSS job feeds