Senior Helpdesk Support Analyst

Company: VirtualVocations
Location: Denton
Posted on: May 3, 2025

Job Description:

A company is looking for a Sr. Helpdesk Support Analyst.
Key Responsibilities

Learn technical skills required to resolve customer support cases/requests
Gain an understanding of various product and service datasets, codebases, and business purposes
Learn compliance standards across various product areas and leverage documentation for support and implementation

Required Qualifications

Bachelor's degree in Computer Science, MIS, Information Systems, or engineering fields, or equivalent experience
3-5 years of relevant experience in software support and/or product implementation
Minimum 3 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS)
Experience with ticketing systems, preferably ServiceNow
Experience with Microsoft Azure and/or Snowflake is a plus

Keywords: VirtualVocations, Plano , Senior Helpdesk Support Analyst, Professions , Denton, Texas

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