Implementation Consultant, Enterprise Justice

Company: Tyler Technologies, Inc.
Location: Plano
Posted on: May 28, 2023

Job Description:

Home --- Careers --- Job Listings --- Implementation Consultant, Enterprise Justice Implementation Consultant, Enterprise JusticeApply Online Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer. LocationPlano, Texas - Travel/Home-Based Travel50-75% Responsibilities

• Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
• Design and conduct knowledge transfer sessions on site or through webinars.
• Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
• Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
• May recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client's needs.
• May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration and other relevant changes.
• May consult with users to identify the proper data mapping process for the product conversion. Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications.
• May create custom reports or customize existing reports to satisfy client requirements. Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve.
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity.
• May assist QA staff with product testing or modification testing as required.
• Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
• Create both client-facing and internal documentation such as "quick tips" and "how tos".
• Act as liaison between the client and company's technical staff including conveying technical information so that non-technical individuals can understand.
• May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic.
• Extensive travels to client sites.
• Perform other duties as assigned.Qualifications
  
  
  • Bachelor's degree, or comparable work experience.
  • Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
  • Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
  • Exceptional presentation and knowledge transfer skills.
  • Excellent interpersonal and communication skills.
  • Familiarity and ease with computer systems and Microsoft Office products.
  • Strong problem solving and analytical skills.
  • Ability to travel extensively.
  • Valid driver's license. Apply Online Requisition Number:2022-1398
    
    Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability. Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not ---
    • Extend job offers to candidates we have never spoken with on the phone or in-person
    • Request financial information from candidates
    • Offer jobs through chat rooms, meetups, or hangoutsIf you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded.Get to Know Our Tyler FamilyAt Tyler, team members -are valued and encouraged to innovate, while having fun along the way. Join us -and see why we love working here.To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.While committed to serving the public sector, we're also dedicated to investing in our people. Be a part of our passionate community where you can grow.Interested in learning more about what it's like to be a part of our team? Our recruiting team would love to meet you at an upcoming event in your area or virtually.Join our Talent Network to stay connected and up to date on our latest job openings and talent news.

Keywords: Tyler Technologies, Inc., Plano , Implementation Consultant, Enterprise Justice, Professions , Plano, Texas