Business Systems Analyst

Company: Diverse Lynx
Location: Plano
Posted on: March 19, 2023

Job Description:

JD::
Job Requirement::-
Technical/Functional Skills
1. Knowledge of all phases of software development life cycle, including requirements gathering and documentation;
2. Analyzing functional business processes;
3. Applying knowledge of call center technologies including ACD, IVR, CTI, digital call recording , workforce management and reporting;
4. Working with relevant contact center technology, tools and middleware, including, SQL, OLE/MS Office, GUIs, and associated testing methodologies.
Roles & Responsibilities
1. Work with Project Manager and other IT staff delivering functional business analysis and requirements gathering services.
2. Develop documentation for existing and proposed business processes and functional specifications, as well as the facilitation of joint application design sessions with users and IT staff.
3. Perform data collections, organization, workflow, and support analysis.
4. Responsible for documenting functional/non-functional test plans and execution of those test plans.
5. Document defects and manage the resolution of the defects.
6. Provide direction and support for preparation of quality deliverables.
7. Define the work flow for improvements and resolve issues, while documenting and presenting project status.
8. Conduct requirements gathering and design documentation activities for medium to large scale applications development, package implementation, and/or system integration projects.
9. Develop and maintain user documentation and instructions for all systems within purview.
10. Define processing logic and translate high level business requirements into detailed functional design documents.







Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Keywords: Diverse Lynx, Plano , Business Systems Analyst, Professions , Plano, Texas