USA-Help Desk Technician-2

Company: Artech LLC
Location: Plano
Posted on: March 18, 2023

Job Description:

I'm a recruiting consultant with Artech and I'm hoping I can help you find the perfect next opportunity for your career goals. You very well could be happy in your present role but might be looking for a more challenging project or maybe you want to explore opportunities outside your comfort zone. I am currently recruiting for a Technical Support role for one of the largest companies in the US. Below are the specs for the role:



Job Title: Technical Support

Job Location: Remote

Duration: 06+ Months (With possible extension)



Job Description:

Provides level 1 technical support to users for computer-related technical problems on assigned account(s). Enters contacts into the ticket tracking system; ensures information is accurate, prioritized and assigned to a queue.



Essential Job Functions

Responds to customer inquiries to ensure customer needs are met.

" Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.

" Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.

" Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.

" Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

" Provides back-up assistance on other accounts as needed.



Basic Qualifications

" US Citizen.

" High school diploma or G.E.D.

" One or more years of technical training in computer support preferred

" Two or more years of technical or customer support experience

" Experience working with company products and operating systems

" Experience with solving computer related problems

" Experience working with company escalation policy



Other Qualifications

" Interpersonal skills to interact with customers and team members

" Good communication skills

" Organization skills to balance and prioritize work

" Analytical and problem-solving skills

" Ability to work in a team environment



Click "APPLY to send your resume for this role or you can send an email to me at . You can also reach me directly at 973.382.0648.



Artech has been an employer-of-choice for 27 years, proudly serving over 80 Fortune 500 companies. We have dedicated professionals that will help you with your next career move. Our recruiters will listen carefully to your career goals and then match your skills and aspirations to various open roles. There is nothing we are more passionate about than finding candidates a rewarding job that makes them happy. Artech is an EEO Employer.

Keywords: Artech LLC, Plano , USA-Help Desk Technician-2, Professions , Plano, Texas