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IT Business Analyst - CRM III

Company: Inogen
Location: Plano
Posted on: September 22, 2022

Job Description:

Job Summary:
The IT Business Analyst will be a liaison resource supporting Inogen's business stakeholders to support internal end users utilizing the CRM and integration systems. This position will conduct interviews, lead discovery sessions, collect business requirements, create business system solutions, and provide on-going business system functional support to assigned business area. The IT Business Analyst will apply functional knowledge in the implementation and administration of standard and custom business system functionalities. This role will work closely with other members of the IT team, different business units and 3rd party vendor partners to analyze business processes, propose business process & system improvements.
Responsibilities (Specific tasks, duties, essential functions of the job)
IT Business Analyst I

Participate in the full application life cycle from technical design to development, testing, and deployment of requirements.
Support multiple projects concurrently.
Prioritize and accomplish estimated project timelines with Project Manager and team manager.
Produce and manage the functional and system requirement documentation of business processes and feature or functional training materials supporting business needs.
Manage the creation of IT project & change management lifecycle documents such as business requirements, solution designs, implementation schedules, data migration plans, test plans, training plans, and rollback plans.
Participate in end-to-end testing of new or enhanced functionality.
Be the primary subject matter expert for their business customers and the interface between the Business owners and the IT System Analysts & developers for Inogen business systems.
Troubleshoot and debug application systems, reports and interfaces.
Support and assist end user in the use of the Inogen business applications.
Utilizes data analysis to explain business issues and financial implications, recommend workflow improvements, or enable business unit to improve workflow processes.
Utilize hands-on experience to suggest solutions by creating or enhancing permission sets, workflows, process builder in Sales/Service Cloud
Understand the Service business process and propose the quality implementation using the salesforce (Service Cloud) functional solutions.
Offer business stakeholders, the best practice in specialized processes such as Lead Management & Campaign Management within Salesforce or similar CRM
Assist in identify opportunities for business process improvement. Works closely with business stakeholders to inspect their business and department process quality and prioritize opportunities for improvement. Assists management in understanding process bottlenecks and inconsistencies.
Assist business stakeholders with Salesforce Reporting.
Maintain regular and punctual attendance.
Comply with all company policies and procedures.
Assist with any other duties as assigned.
IT Business Analyst II
In addition to items listed for IT Business Analyst I an IT Business Analyst II may also be responsible for the following.
Identify, develop, manage, and execute analysis to uncover the areas of opportunity and present formal business recommendations to contribute to business annual goals and roadmap. Lead small business process initiatives and continuous improvement efforts.
Can serve as point of contact for business relationship management for assigned business areas.
Build a clear requirements development strategy and work with business partners, systems analysts and Consulting Partners to resolve support issues.
IT Business Analyst III
In addition to items listed for IT Business Analyst II an IT Business Analyst III may also be responsible for the following.
Serves in a proxy Product Owner role for departments by leading agile based projects and facilitating business prioritization within and across initiatives.
Maintain collaborative relationships with external vendors to achieve project & company goalsParticipate in the evolution of team best practices, standards, and policiesStay current with the Salesforce releases and leverage the updates applicable to the company's Salesforce Org. Offer strategic perspective and recommend forward-thinking solutions and develops strategies for business-critical solutionsProvides input on enterprise-wide technology planning, and processesApplies In-depth evaluation of interlocking programs to lead development of long-term solutions

Knowledge, Skills, and Abilities
to work -independently and be -self-motivated -in initiating and managing
communication with varied level of authority.Excellent oral and written communication
skills. Demonstrate capability of problem solving,
decision making, and conflict resolution Ability to work cross-functionally to engage and
influence key business stakeholders to fulfill requirements impacting various
systems in use.Demonstrates an ability to perform under
pressure and handle a demanding workload.Experience with developing solution designs from
business requirementsStrong
relationship building and interpersonal skills Familiarity
with supporting functionality built with proprietary
technologies: Visual Force and Apex codeKnowledge
of corporate business best practices and processes and translating the
processes into functional and technical system requirements.Assists in business process initiatives and continuous improvement efforts.Strong business and technical analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into technical and operational requirements.Project management skills including ability to multitask, prioritize, set, and meet deadlines, work independently, and perform tasks with emphasis on accuracy and attention to detail.

Qualifications (Experience and Education)

Level III
IT Systems Analyst III
Bachelor's degree in Information Technology, Computer Science, Engineering, Mathematics, Accounting, Finance, Business management or equivalent, required.6-10 years' experience as an IT Business Analyst with Salesforce or similar CRM Systems, required.IIBA Certification - ECBA, CCBA or CBAP certified, preferredSalesforce certifications, preferred.Advanced knowledge/proficiency in Microsoft Office, required.Advanced knowledge/proficiency in supporting functionality built with Salesforce proprietary technologies: Visual Force and Apex code, required.A combination of training, education, and experience that is equivalent to the qualifications listed above and provides the required knowledge, skills, and abilities.

Keywords: Inogen, Plano , IT Business Analyst - CRM III, Professions , Plano, Texas

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