Maintenance Technician
Company: Altice USA
Location: Plano
Posted on: August 6, 2022
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Job Description:
Job Description Job Description Overview We are Altice USA; a
family of businesses that includes Optimum, Suddenlink, Optimum
Mobile, Optimum Business, A4 advertising, Cheddar, and News12. Our
common goal is connecting our customers to friends and family,
shows they love, advertising that resonates and news that matters.
We're building a workforce that thrives on collaboration,
inclusion, and innovation. We hope connecting you to a potential
role is just the beginning. Responsibilities Under general
supervision the Field Service Technician II ( BBTII) installs,
changes, repairs and disconnects cable services including video,
data, and telephone. Performs troubleshooting at time of
installation and on scheduled service calls from the tap to the
customer's selected locations using coaxial or fiber cable.
Educates customers regarding new and existing services and
describes the advantage of other services to meet customer needs.
Responsibilities Provides quality internal and external customer
service surrounding the Company values Installs, tests and
troubleshoots Company services including video, data and telephone
from tap to customer electronic devices Utilizes network tools and
troubleshooting knowledge to resolve network problems Resolves
issues at installation and on scheduled service call from
customer's select locations to tap or pole Educates customers
regarding use of installed products; explains waivers, agreements,
customer release forms, charges and billing procedures Determines
customer's current service levels; inquiries about customer
preferences and needs; recommends service upgrades or additional
products Resolves or escalates customer complaints, as appropriate
Uses automated routing system or plans daily route; requisitions
equipment and supplies; stocks Company vehicle Meets scheduled
appointment windows Completes work orders and other documentation
on paper and/or by mobile device Represents Company to collect
payments and equipment; secures appropriate customer signatures
Maintains network integrity through preventive maintenance and home
certifications. Adheres to established maintenance windows for all
outages Uses small hand tools, power tools, meters, and other test
equipment Maintains and secures Company truck and equipment Works
on regularly scheduled days as well as unscheduled days and beyond
regular work hours as required When applicable rearranging and
reconnecting coaxial or fiber optic service drops at pole,
underground or building terminals Performs other duties as assigned
Qualifications High School Diploma or equivalent Ability to
communicate in person and by telephone Vision ability: close
vision, peripheral vision, and ability to adjust focus; ability to
differentiate between different sizes and colors of wires Hand and
finger dexterity to carry and to use tools and equipment as
necessary Ability to work while standing 50 - 70% of the time
Ability to use any equipment in a safe manner, in accordance with
company, industry and regulatory standards Ability to safely lift
75 pounds Ability to carry, climb and operate extension ladder,
(approx. 28 ft high and 75 pounds). Accommodation with 50-pound
maximum lifting is available. Ability to climb poles using gaffs,
hooks and climbing belt (weight limit of 350 pounds including
equipment) Ability to work in confined spaces such as crawlspaces
and attics by crawling, bending, reaching, twisting Ability to
drive Company vehicle in a safe and responsible manner Knowledge of
basic mathematics Knowledge of basic electronics Skill in using a
Windows-based computer Ability to comprehend and operate
appropriate testing equipment (e.g. signal level meters, ohm
meters) Ability to prioritize and organize effectively Ability to
work independently and with others Minimum of 9 months of Broadband
Tech I experience. Applicants for employment with Altice will never
be asked to provide money (even if reimbursable) as part of the job
application or hiring process. Please review our Fraud FAQ for
further details.
Keywords: Altice USA, Plano , Maintenance Technician, Professions , Plano, Texas
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