Maintenance Technician

Company: Altice USA
Location: Plano
Posted on: August 6, 2022

Job Description:

Job Description Job Description Overview We are Altice USA; a family of businesses that includes Optimum, Suddenlink, Optimum Mobile, Optimum Business, A4 advertising, Cheddar, and News12. Our common goal is connecting our customers to friends and family, shows they love, advertising that resonates and news that matters. We're building a workforce that thrives on collaboration, inclusion, and innovation. We hope connecting you to a potential role is just the beginning. Responsibilities Under general supervision the Field Service Technician II ( BBTII) installs, changes, repairs and disconnects cable services including video, data, and telephone. Performs troubleshooting at time of installation and on scheduled service calls from the tap to the customer's selected locations using coaxial or fiber cable. Educates customers regarding new and existing services and describes the advantage of other services to meet customer needs. Responsibilities Provides quality internal and external customer service surrounding the Company values Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices Utilizes network tools and troubleshooting knowledge to resolve network problems Resolves issues at installation and on scheduled service call from customer's select locations to tap or pole Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products Resolves or escalates customer complaints, as appropriate Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle Meets scheduled appointment windows Completes work orders and other documentation on paper and/or by mobile device Represents Company to collect payments and equipment; secures appropriate customer signatures Maintains network integrity through preventive maintenance and home certifications. Adheres to established maintenance windows for all outages Uses small hand tools, power tools, meters, and other test equipment Maintains and secures Company truck and equipment Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required When applicable rearranging and reconnecting coaxial or fiber optic service drops at pole, underground or building terminals Performs other duties as assigned Qualifications High School Diploma or equivalent Ability to communicate in person and by telephone Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires Hand and finger dexterity to carry and to use tools and equipment as necessary Ability to work while standing 50 - 70% of the time Ability to use any equipment in a safe manner, in accordance with company, industry and regulatory standards Ability to safely lift 75 pounds Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds). Accommodation with 50-pound maximum lifting is available. Ability to climb poles using gaffs, hooks and climbing belt (weight limit of 350 pounds including equipment) Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting Ability to drive Company vehicle in a safe and responsible manner Knowledge of basic mathematics Knowledge of basic electronics Skill in using a Windows-based computer Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters) Ability to prioritize and organize effectively Ability to work independently and with others Minimum of 9 months of Broadband Tech I experience. Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Keywords: Altice USA, Plano , Maintenance Technician, Professions , Plano, Texas