Business Intelligence Analyst (Intermediate) - Bank
Posted on: August 4, 2022
Purpose of JobWe are seeking a talented Business Intelligence
Analyst for either our San Antonio Home Office, Plano Campus,
Phoenix Campus, Charlotte Campus, Colorado Springs Campus, Tampa
Campus, or remote work available.
The incumbent will be working on call center telephony systems,
including IVR, CRM, WFM, speech analytics, call recording, FCR,
misroutes, transfers, etc. Broad understanding of customer
utterances, intents, and the design of conversational customer
interactions in a self-service environment.
Analyzes business problems and issues using data from internal and
external sources to provide insight to analysts and decision
makers. Identifies and interprets trends and patterns in datasets
to locate influences. Creates specifications for reports and
analysis based on business needs and required or available data
elements. May participate in cross functional teams to address
business issues. Prototypes solutions for displaying information
based on business needs.Job RequirementsAbout USAAUSAA knows what
it means to serve. We facilitate the financial security of millions
of U.S. military members and their families. This singular mission
requires a dedication to innovative thinking at every level.Primary
- Identifies and manages existing and emerging risks that stem
from business activities and the job role.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies, standards, and
procedures for business activities.
- Independently or with guidance, participates in gathering
business requirements by partnering with customer to define the
business problem and data needs.
- Utilizes working knowledge of multiple data structures and
sources to support the -development and implementation of business
intelligence -solutions, which may include data visualization, data
transformation, or data collection.
- Develops partnerships and works closely with IT execution teams
on the development of analytic infrastructures, data engineering,
or related business intelligence enablement efforts. Includes
collaborating on the design and implementation of technical
standards and governance practices. -
- Applies data visualization best practices - often selecting the
right data 'tool for the job' - to identify and interpret trends or
patterns while following standard Enterprise branding. -
- Understands the value of prototyping, usability, and the
end-user experience to maximize the impact of the final data
visualization product (dashboard, report, insight, or analysis).
- Acts as a trusted data visualization advisor to the
stakeholder/end-user in order to drive business value.
- Develops working knowledge of relevant data, information, and
application architecture to influence decisions.When you apply for
this position, you will be required to answer some initial
questions. - This will take approximately 5 minutes. - Once you
begin the questions you will not be able to finish them at a later
time and you will not be able to change your responses.Minimum
- Bachelor's degree in quantitative analytics field such as
Economics, Finance, Statistics, Mathematics, Actuarial Sciences,
Operations Research, Data and/or Business Analysis, Data Science or
other business-related discipline; OR 4 years of related work
experience in statistics, mathematics or quantitative analytics or
related experience (in addition to the minimum years of experience
required) may be substituted in lieu of degree.
- 2 years of experience in data/analytics or functional business
experience within the respective industry of responsibility (i.e.
P&C, Bank, Finance, etc.)OR -Advanced degree in quantitative
analytics field such as Economics, Finance, Statistics,
Mathematics, Actuarial Sciences, Operations Research, Data and/or
Business Analysis, Data Science or other quantitative
- Working knowledge of business intelligence platforms, data
management platforms, or SQL-based languages (Tableau, Business
Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or
- Ability to build business knowledge through meaningful
partnerships at the individual contributor and leadership
- Demonstrated critical thinking and advanced problem-solving
- Demonstrated presentation and communication skills.Preferred
- 1 plus years of SQL experience.
- Experience with diverse data platforms such as Snowflake,
Netezza, and Hadoop.
- 1 plus years experience with Tableau.
- Tableau Certification.
- IVR/Contact Center data analysis experience.
- Experience in Financial Services or Banking Industry.
- Strong written and verbal communication skills.
- Strong problem analysis and troubleshooting skillsThe above
description reflects the details considered necessary to describe
the principal functions of the job and should not be construed as a
detailed description of all the work requirements that may be
performed in the job.Compensation:USAA has an effective process for
assessing market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market position. The salary range for this position
is: $60,300 - $108,600 *(this does not include geographic
differential it may be applied based on your work
location).Employees may be eligible for pay incentives based on
overall corporate and individual performance or at the discretion
of the USAA Board of Directors. *Geographical Differential:
Geographic pay differential is additional pay provided to eligible
employees working in locations where market pay levels are above
the national average. - Shift premium: will be addressed on an
individual-basis for applicable roles that are consistently
scheduled for non-core hours. - -Benefits:At USAA our employees
enjoy best-in-class benefits to support their physical, financial,
and emotional wellness. - These benefits include comprehensive
medical, dental and vision plans, 401(k), pension, life insurance,
parental benefits, adoption assistance, paid time off program with
paid holidays plus 16 paid volunteer hours, and various wellness
programs. - Additionally, our career path planning and continuing
education assists employees with their professional goals. Please
click on the link below for more details.Relocation assistance is
not available for this position.
Keywords: USAA, Plano , Business Intelligence Analyst (Intermediate) - Bank, Professions , Plano, Texas
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