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Application Support Analyst

Company: InTouch Credit Union
Location: Plano
Posted on: June 25, 2022

Job Description:

Description: All offers for employment with InTouch Credit Union are contingent upon the candidate completing a credit check, pre-employment drug screen and the submission of fingerprints in accordance with state and federal law.
$5,000 Sign on Bonus
Who are We Looking For?

  • Full -Time Application Support Analyst who has experience with customer-focused/deadline-driven/high-energy environment, and who can provide courteous, friendly and professional assistance to their team.
  • Our ideal candidate will make anywhere between $51,660.00- $54,530.00 for this role
  • Will follow a Monday-Friday 8:00 a.m. to 6:00 p.m. (schedule may vary) and rotating Saturdays.
  • This role is eligible to participate in the ITCU Exempt Employee Incentive Program, which can pay up to 5% of the annual salary, prorated based on the date of hire. (This incentive is based on the credit union achieving established service and financial measurements.)What about the Duties & Responsibilities?The Application Support Analyst will work in our Operations Support department and provide the following as part of their key essential duties:
    • Be knowledgeable and able to create and maintain core system components within the control of the credit union. Including but not limited to creation/modification/retirement of products and services and maintenance of variable settings.
    • Assist with coordination of Credit Union team for BETA testing software upgrades prior to their release into production. Involves working with cross-functional teams of Credit Union employees to communicate testing deadlines in order to ensure timely completion of testing prior to the upgrade release.
    • Gather information regarding system support issues from/for employee users, including one or more auxiliary (third-party) systems. Assist in the resolution of issues internally. When necessary, log the issue and know when to escalate and the appropriate chain of command. Provide continual monitoring of unresolved problems and provide Credit Union staff with updates.
    • Establish and review procedures, internal training material, logs and reference documents that aid in the support of Credit Union staff and their responsibilities.
    • Generate, review and monitor system reports as assigned.
    • Maintain member confidence by protecting personal identification information. Ensure that data transmitted between CREDIT UNION, core processor and third-party vendors is performed according to security standards established by Credit Union policy/procedure and regulatory agencies.
    • Perform other duties as assigned.The Credit Union is committed to a policy of equal employment opportunity and does not discriminate in the terms, conditions or privileges of employment based on actual or perceived race, religion, color, creed, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), age, genetic information, national origin, ancestry, citizenship status, physical or mental disability, military service and veteran status, sexual orientation, gender identity or gender expression (including transgender status), marital status, or in any other protected classification or status as defined under applicable federal, state or local laws and ordinances.
      . Requirements: Education/Certification:
      • Bachelor degree or equivalent work experience in a financial institution position or related field.Experience:
        • At least two (2) years experience in a credit union or financial institution environment.
        • Operational/working knowledge of Microsoft Excel and Word or similar software.
        • Compliance with Federal Bank Secrecy and Money Laundering rules required.Required Knowledge:
          • Working knowledge of website analytics tools (e.g., Google Analytics (GA4 preferred), Google Data Studio
          • Knowledge of ad serving tools and Google Tag Manager.
          • Knowledge of HTML, CSS and JavaScript is helpful.
          • Proficiency using Microsoft Office applications, especially Excel, Access, macros, and Visual Basic Application; experience with Tableau helpful.
          • Compliance with Federal Bank Secrecy and Money Laundering rules required.Other Skills:
            • Excellent organizational, writing and communication skills.
            • Ability to work as a teammate in projects with other departments.
            • Ability to perform multiple tasks under stressful situations and communicate with patience and tact.
            • Demonstrate initiative/self starter and be able to work with ambiguity.
            • Must be able to operate other related computer software and business equipment.
            • Able to coordinate a diverse team of individuals to achieve a stated goal.

Keywords: InTouch Credit Union, Plano , Application Support Analyst, Professions , Plano, Texas

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