IT Analyst - 2nd shift.
Company: tylertech
Location: Plano
Posted on: June 25, 2022
|
|
Job Description:
DescriptionTyler's Corporate Cloud Services team is hiring an IT
Analyst to join our team on second shift. Work 4 ten hour days so
you get a 3 day break! The IT Analyst provides advanced technical
support and monitoring to Tyler's private and public cloud
infrastructure. This is a second-shift position running from 1pm to
11pm, Wednesday through Saturday. On the Corporate Cloud Services
(CCS) team, you'll have the opportunity to work with the complex
challenges of O/S and Infrastructure Services as well as Cloud
Administration in a fast-paced environment while using your
expertise in troubleshooting, and advanced systems analysis to
continually improve overall service availability and
performance.Required to undergo and satisfactorily pass a
fingerprint background check for CJIS requirements.
ResponsibilitiesTroubleshoot and resolve escalated trouble tickets
related to server and software configurations.Assist in maintaining
the Tyler's private and public cloud infrastructure and
servers.Analyze system requirements and configure servers in
support of customer needs.Ensure security through monitoring and
resolving antivirus and security events.Rapid response to escalated
severity events from internal and external customers.Monitor
automations for failure and ensure business processes complete as
expected.Create, maintain and restore backups in server
environment.Document and implement system policies, procedures and
runbooks.Escalate severity issues to key stakeholders across
multiple teams.Multitask between responding to standard change
controls and monitoring for performance and security of
environments.Continually monitor for severity events and assist
with remediation and escalation.Patch and Deploy software to ensure
security compliance and risk reduction.QualificationsBachelor's
Degree or comparable work experience2+ years enterprise level
administration and troubleshooting experience of Windows/Linux
Servers. 2+ years' experience deploying, supporting, and
administering VMware 5.0+ in large virtual server infrastructure
environments is a plus Experience with deploying and supporting
automation tools, i.e. WSUS, Ivanti, Puppet, TerraformExperience
with multiple operating systems, databases, Active Directory,
VMWare, AWS, Azure.Experience with Patching and Software deployment
both manually and with automation tools.Experience in scripting,
specifically PowerShell and some Bash.Experience with enterprise
infrastructure monitoring tools like SolarWinds Orion and
DataDog.Must possess solid problem solving and troubleshooting
skills in supporting enterprise level clients, plus the ability to
communicate and justify the resolution process where
necessary.Ability to prioritize and complete multiple tasks in a
fast paced, technical environment.Must be comfortable working in
multiple cloud environments including AWS, Azure, GCP, and
vSphere.
Keywords: tylertech, Plano , IT Analyst - 2nd shift., Professions , Plano, Texas
Click
here to apply!
|