IT Analyst - 2nd shift.

Company: tylertech
Location: Plano
Posted on: June 25, 2022

Job Description:

DescriptionTyler's Corporate Cloud Services team is hiring an IT Analyst to join our team on second shift. Work 4 ten hour days so you get a 3 day break! The IT Analyst provides advanced technical support and monitoring to Tyler's private and public cloud infrastructure. This is a second-shift position running from 1pm to 11pm, Wednesday through Saturday. On the Corporate Cloud Services (CCS) team, you'll have the opportunity to work with the complex challenges of O/S and Infrastructure Services as well as Cloud Administration in a fast-paced environment while using your expertise in troubleshooting, and advanced systems analysis to continually improve overall service availability and performance.Required to undergo and satisfactorily pass a fingerprint background check for CJIS requirements. ResponsibilitiesTroubleshoot and resolve escalated trouble tickets related to server and software configurations.Assist in maintaining the Tyler's private and public cloud infrastructure and servers.Analyze system requirements and configure servers in support of customer needs.Ensure security through monitoring and resolving antivirus and security events.Rapid response to escalated severity events from internal and external customers.Monitor automations for failure and ensure business processes complete as expected.Create, maintain and restore backups in server environment.Document and implement system policies, procedures and runbooks.Escalate severity issues to key stakeholders across multiple teams.Multitask between responding to standard change controls and monitoring for performance and security of environments.Continually monitor for severity events and assist with remediation and escalation.Patch and Deploy software to ensure security compliance and risk reduction.QualificationsBachelor's Degree or comparable work experience2+ years enterprise level administration and troubleshooting experience of Windows/Linux Servers. 2+ years' experience deploying, supporting, and administering VMware 5.0+ in large virtual server infrastructure environments is a plus Experience with deploying and supporting automation tools, i.e. WSUS, Ivanti, Puppet, TerraformExperience with multiple operating systems, databases, Active Directory, VMWare, AWS, Azure.Experience with Patching and Software deployment both manually and with automation tools.Experience in scripting, specifically PowerShell and some Bash.Experience with enterprise infrastructure monitoring tools like SolarWinds Orion and DataDog.Must possess solid problem solving and troubleshooting skills in supporting enterprise level clients, plus the ability to communicate and justify the resolution process where necessary.Ability to prioritize and complete multiple tasks in a fast paced, technical environment.Must be comfortable working in multiple cloud environments including AWS, Azure, GCP, and vSphere.

Keywords: tylertech, Plano , IT Analyst - 2nd shift., Professions , Plano, Texas