Transportation Operation Sr. Staff

Company: NEXIEN
Location: Plano
Posted on: June 24, 2022

Job Description:

Responsibilities: --- Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers --- SOP/work instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensure operational SOP compliance --- Manage the dispatch of contract carriers and resolve issues throughout the day --- Coordinate with customers cargo bookings (FCL/LCL) and manage delivery to destination correctly, make sure with all related parties such as carrier, warehouse and truckers arrange shipment and handle correctly, track moving status until final delivery --- Handle customer requests and all troubleshooting issues in a timely manner --- Maintain essential documentation with up-to-date information to ensure custom clearance, shipment tracking and payment settlement etc. --- Increase customer satisfaction and business share through regular contact (i.e., phone, email) --- Monitor account issues and communicate/liaison with management to implement/drive solutions --- Reporting as needed (service failure report, claim/damage report, others) --- Accuracy of data entry into Cello system as needed --- Monitor trends and report changes to management for action Qualifications: --- Bachelor's degree preferred --- 3-5 years of experience in freight forwarding or shipping industry --- Highly organized with ability to manage multiple tasks while paying close attention to detail --- Proficient using Microsoft Office applications (Outlook, Excel, PowerPoint, Word) --- Excellent analytical and problem-solving skills --- Great interpersonal skills, with ability to communicate openly and effectively --- Works well under pressure and has a sense of urgency --- Strong work ethics ...

Keywords: NEXIEN, Plano , Transportation Operation Sr. Staff, Professions , Plano, Texas