Transportation Operation Sr. Staff
Company: NEXIEN
Location: Plano
Posted on: June 24, 2022
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Job Description:
Responsibilities: --- Oversee the daily operations of contract
carriers, including maintaining contractor schedules, monitoring
routes, reports and fostering positive working relationships with
contract carriers and helpers --- SOP/work instructions maintenance
and ensuring operational best practice in line with customer
requirements as well as ensure operational SOP compliance ---
Manage the dispatch of contract carriers and resolve issues
throughout the day --- Coordinate with customers cargo bookings
(FCL/LCL) and manage delivery to destination correctly, make sure
with all related parties such as carrier, warehouse and truckers
arrange shipment and handle correctly, track moving status until
final delivery --- Handle customer requests and all troubleshooting
issues in a timely manner --- Maintain essential documentation with
up-to-date information to ensure custom clearance, shipment
tracking and payment settlement etc. --- Increase customer
satisfaction and business share through regular contact (i.e.,
phone, email) --- Monitor account issues and communicate/liaison
with management to implement/drive solutions --- Reporting as
needed (service failure report, claim/damage report, others) ---
Accuracy of data entry into Cello system as needed --- Monitor
trends and report changes to management for action Qualifications:
--- Bachelor's degree preferred --- 3-5 years of experience in
freight forwarding or shipping industry --- Highly organized with
ability to manage multiple tasks while paying close attention to
detail --- Proficient using Microsoft Office applications (Outlook,
Excel, PowerPoint, Word) --- Excellent analytical and
problem-solving skills --- Great interpersonal skills, with ability
to communicate openly and effectively --- Works well under pressure
and has a sense of urgency --- Strong work ethics ...
Keywords: NEXIEN, Plano , Transportation Operation Sr. Staff, Professions , Plano, Texas
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