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Remote Operation Support Analyst I

Company: VirtualVocations
Location: Plano
Posted on: June 23, 2022

Job Description:

A health information technology and services company is seeking a Remote Operation Support Analyst I.

Must be able to:
Enterprise level monitoring via Splunk, New Relic, Pingdom, and SolarWinds
Identify issues and potential problems via report trending and analysis
Isolate specific failure cases, determining source/cause of failure, communicating, and taking appropriate actions
Skills and Requirements Include:

Bachelor's degree or 3 years of related work experience
Healthcare IT industry experience in an analytical or statistical position
Application Delivery and System & Technology Integration experience
IT Support and Application troubleshooting skills and experience working in a 24/7 production support environment
Experience with enterprise technology and monitoring tools: Splunk, New Relic, Solarwinds, Pingdom, Jira, Salesforce, etc
ITIL processes and methodology, with focus on incident and Problem Management

Keywords: VirtualVocations, Plano , Remote Operation Support Analyst I, Professions , Plano, Texas

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