IT Support Desk Technician

Company: The 20
Location: Plano
Posted on: June 23, 2022

Job Description:

Job DescriptionThe 20 is looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.Responsibilities

• Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
• Manage ticket queue to ensure timely resolution
• Provide customer support using remote connection software
• Provide thorough documentation on each customer interaction
• Prioritize ticketing system flow by following SOPs and KB articles for resolution
• Meet or exceed KPI goals
• Troubleshooting of the following, though not limited to:
  • Advanced desktop issues
  • VPN connectivity
  • Entry-level server support
  • Hardware issues
  • Line of business supportRequirements
    • IT Fundamentals and A+ certifications, or equivalent professional experience
    • 1+ year of professional help desk experience
    • Strong customer service skills
    • High attention to detail
    • Ability to follow instructions and policies
    • Ability to adapt to changing and fast-moving environments
    • Strong phone skillsBenefits:
      • Internal advancement (eligible for promotions every 6 months!)
      • Individual and Company performance bonuses
      • Reimbursement for passed certification exams
      • Flexible schedule options due to our 24/7 operations
      • Dependent Care FSA
      • Life Insurance 100% Company Paid
      • Medical/Dental/Vision health plans
      • PTO/Sick/Holiday pay
      • Incredible culture
      • Explosive company growth
      • Training provided
      • State of the art, modern office with amenities: onsite gym, snacks, drinks, and a food hall

Keywords: The 20, Plano , IT Support Desk Technician, Professions , Plano, Texas