Company: Reliant Rehabilitation
Posted on: January 15, 2022
Summary: The IT Technician position supports end users to ensure
hardware and software applications are performing optimally,
allowing company and personnel to operate at peak efficiency.
Essential Duties and Responsibilities: Receive, evaluate,
prioritize incidents and provide first level support for internal
and remote users experiencing hardware, software, networking, and
other IT-related issues.Query users to collect information about
the problem and lead users through basic diagnostic procedures to
identify and resolve the issue.Accurately record detailed
information on all help desk issues and monitor progress of
incidents utilizing a helpdesk system.Provide assistance in support
of all end-user systems including installations, maintenance, email
and desktop application configuration, and all other functions
pertaining to end-user systems.Train and assist users on an as
needed basis with software and hardware inquiries.Perform
day-to-day IT functions including adding users, establish access
privileges, configure email accounts, build PCs and laptops, setup
Smartphones, install and support printers, and monitor/tune desktop
equipment.Work in conjunction with the IT staff and management to
ensure optimum performance of desktops, laptops, and applications.
Other duties as assigned
Education/Experience:High School or equivalent GED. (4-year degree
preferred)Industry Certifications (Preferred)Hands-on experience
with printers, computers, monitors, laptops, peripheralsStrong
knowledge of Microsoft productsStrong troubleshooting skillsStrong
understanding of TCP/IP network concepts and network
troubleshootingStrong verbal and written communication skills
(spelling, grammar, etc.)Must be able to work proactively and under
pressure. Some after hour and weekend work will be
required.Occasional travel to other Reliant locations and sites.
Comfortable working in a demanding fast-paced, customer-focused
organization with start-up culture with evolving processes.
Flexible and able to adapt to new situations as the business
Keywords: Reliant Rehabilitation, Plano , IT Technician, Professions , Plano, Texas
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