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Service Delivery Analyst - Learning Analyst

Company: Bank of America
Location: Plano
Posted on: January 15, 2022

Job Description:

Job Description:

This role sits within the GHR Shared Services team with a focus on supporting Learning service delivery. -The role is responsible for access management, access audits, and maintaining documentation for various applications within Learning. -The role will also be responsible for running test scripts when needed at the determination of our test leads. -The role requires working closely with learning teammates, other shared services teams and other key enterprise partners.
Responsibilities:
Responsible for access management for key Learning applications including myHelp

First line of defense for base case -Webex Training issues resolution

Monthly audit reports and maintaining documentation

Testing support for testing leads with focus on Learning

Manage Standard Operating Procedures and Frequently Asked Questions documentation

Perform system configuration for Learning Management System

Participate in ad-hoc projects, as assigned

Perform backup activities for key LD, Learning and GTA Service Delivery teammates

Required experiences:
Experience in supporting operations (human resources experience is a plus)

Knowledge of technology, process design and access management

Administrative Learning Management System experience preferred

Exposure to working with human resource applications and exposure to testing is a plus

Organizational skills and an ability to work independently with a high attention to detail

Team player, energetic, service-oriented and able to work in a dynamic and fast paced environment

Self-starter and self-motivated individual assertive in maintaining confidentiality

Ability to prioritize work and manage time effectively

Good interpersonal skills and ability to engage with multiple stakeholders at a level appropriate to their grade

Ability to manage a high volume of work under tight service delivery deadlines

Good command of written and oral English

Well-versed with MS Excel, Word, PowerPoint, comfortable with technology

Job Band:
H6

Shift:
1st shift (United States of America)

Hours Per Week:
40

Weekly Schedule:

Referral Bonus Amount:
0
--> Job Description:

This role sits within the GHR Shared Services team with a focus on supporting Learning service delivery. -The role is responsible for access management, access audits, and maintaining documentation for various applications within Learning. -The role will also be responsible for running test scripts when needed at the determination of our test leads. -The role requires working closely with learning teammates, other shared services teams and other key enterprise partners.
Responsibilities:
Responsible for access management for key Learning applications including myHelp

First line of defense for base case -Webex Training issues resolution

Monthly audit reports and maintaining documentation

Testing support for testing leads with focus on Learning

Manage Standard Operating Procedures and Frequently Asked Questions documentation

Perform system configuration for Learning Management System

Participate in ad-hoc projects, as assigned

Perform backup activities for key LD, Learning and GTA Service Delivery teammates

Required experiences:
Experience in supporting operations (human resources experience is a plus)

Knowledge of technology, process design and access management

Administrative Learning Management System experience preferred

Exposure to working with human resource applications and exposure to testing is a plus

Organizational skills and an ability to work independently with a high attention to detail

Team player, energetic, service-oriented and able to work in a dynamic and fast paced environment

Self-starter and self-motivated individual assertive in maintaining confidentiality

Ability to prioritize work and manage time effectively

Good interpersonal skills and ability to engage with multiple stakeholders at a level appropriate to their grade

Ability to manage a high volume of work under tight service delivery deadlines

Good command of written and oral English

Well-versed with MS Excel, Word, PowerPoint, comfortable with technology

Job Band:
H6

Shift:
1st shift (United States of America)

Hours Per Week:
40

Weekly Schedule:

Referral Bonus Amount:
0
Job Description: This role sits within the GHR Shared Services team with a focus on supporting Learning service delivery. -The role is responsible for access management, access audits, and maintaining documentation for various applications within Learning. -The role will also be responsible for running test scripts when needed at the determination of our test leads. -The role requires working closely with learning teammates, other shared services teams and other key enterprise partners.
Responsibilities:
Responsible for access management for key Learning applications including myHelp

First line of defense for base case -Webex Training issues resolution

Monthly audit reports and maintaining documentation

Testing support for testing leads with focus on Learning

Manage Standard Operating Procedures and Frequently Asked Questions documentation

Perform system configuration for Learning Management System

Participate in ad-hoc projects, as assigned

Perform backup activities for key LD, Learning and GTA Service Delivery teammates

Required experiences:
Experience in supporting operations (human resources experience is a plus)

Knowledge of technology, process design and access management

Administrative Learning Management System experience preferred

Exposure to working with human resource applications and exposure to testing is a plus

Organizational skills and an ability to work independently with a high attention to detail

Team player, energetic, service-oriented and able to work in a dynamic and fast paced environment

Self-starter and self-motivated individual assertive in maintaining confidentiality

Ability to prioritize work and manage time effectively

Good interpersonal skills and ability to engage with multiple stakeholders at a level appropriate to their grade

Ability to manage a high volume of work under tight service delivery deadlines

Good command of written and oral English

Well-versed with MS Excel, Word, PowerPoint, comfortable with technology

Shift:
1st shift (United States of America) Hours Per Week:
40

Keywords: Bank of America, Plano , Service Delivery Analyst - Learning Analyst, Professions , Plano, Texas

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