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Production Support Specialist

Company: Genesis10
Location: Plano
Posted on: November 22, 2021

Job Description:

Genesis10 is currently seeking a Production Support Specialist with our client in the financial industry in their Plano, TX location. This is a 6 month + contract-to-hire position. Description:

  • A production support specialist must coordinate effectively with all the support groups and sub-systems to ensure prompt evaluation of a situation, and efficient resolution in a production Informatica/DataStage environment
  • Production support specialist must perform initial triage, identify an immediate solution and permanent fix based on the root cause analysis
  • Utilize critical thinking skills which are important when troubleshooting in a production support capacity
  • Understand, monitor, and evaluate production job streams in support of Bank Operations
  • Monitor and evaluate platform health and alerts; Ensure 100 % availability of the services
  • Work well with the Application customer groups, educate the customers and proactively manage expectations
  • Gather information related to issues or situations, do research, and identify the root cause
  • Provide immediate solutions as well as permanent preventative measures to ensure zero re-occurrence of the issues
  • Ability to perform data analysis, profiling, and answer customer's inquiries
  • Efficiently handle multiple tasks
  • Ability to effectively communicate the status of issues and areas of opportunity for process/system improvements
  • Flexible to work extended hours and on weekends as needed to handle high-priority issues Requirements:
    • 5+ years of IT experience in production support
    • DataStage/Informatica
    • Must have experience dealing with complex inquiries raised by customers within the production environment
    • 5+ years of IT experience troubleshooting in a Production support capacity
    • 5+ years of experience in DataStage/Informatica within a Unix environment
    • Strong knowledge in database structure (ex. Oracle/DB2/SQL)
    • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp) Desired Skills:
      • Apache, Tomcat - for application restarts
      • MuleSoft - for application restarts
      • Understanding APIs, integration concepts
      • Understanding security access models
      • Understanding of Big Data
      • MicroStrategy If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at "Genesis10 is an Equal Opportunity Employer, M/F/D/V

Keywords: Genesis10, Plano , Production Support Specialist, Professions , Plano, Texas

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