IT Technician

Company: Reliant Rehabilitation
Location: Plano
Posted on: November 19, 2021

Job Description:

Overview:Summary:The IT Technician position supports end users to ensure hardware and software applications are performing optimally, allowing company and personnel to operate at peak efficiency.Responsibilities:Essential Duties and Responsibilities:

• Receive, evaluate, prioritize incidents and provide first level support for internal and remote users experiencing hardware, software, networking, and other IT-related issues.
• Query users to collect information about the problem and lead users through basic diagnostic procedures to identify and resolve the issue.
• Accurately record detailed information on all help desk issues and monitor progress of incidents utilizing a helpdesk system.
• Provide assistance in support of all end-user systems including installations, maintenance, email and desktop application configuration, and all other functions pertaining to end-user systems.
• Train and assist users on an as needed basis with software and hardware inquiries.
• Perform day-to-day IT functions including adding users, establish access privileges, configure email accounts, build PCs and laptops, setup Smartphones, install and support printers, and monitor/tune desktop equipment.
• Work in conjunction with the IT staff and management to ensure optimum performance of desktops, laptops, and applications.
• Other duties as assignedQualifications:Education/Experience:
  • High School or equivalent GED. (4-year degree preferred)
  • Industry Certifications (Preferred)
  • Hands-on experience with printers, computers, monitors, laptops, peripherals
  • Strong knowledge of Microsoft products
  • Strong troubleshooting skills
  • Strong understanding of TCP/IP network concepts and network troubleshooting
  • Strong verbal and written communication skills (spelling, grammar, etc.)
  • Must be able to work proactively and under pressure. Some after hour and weekend work will be required.
  • Occasional travel to other Reliant locations and sites.
  • Comfortable working in a demanding fast-paced, customer-focused organization with start-up culture with evolving processes. Flexible and able to adapt to new situations as the business demands

Keywords: Reliant Rehabilitation, Plano , IT Technician, Professions , Plano, Texas