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Sr. Client Experience Consultant

Company: AppleOne Employment Services
Location: Plano
Posted on: February 25, 2021

Job Description:

Fortune 500 firm is seeking a senior level Client Experience Consultant for a contract with the high likelihood of permanent employment (based on performance). This individual will oversee the gathering of real-time data and utilize the results to support client experience improvements. Directly presenting the findings to senior stakeholders and influencing their decision is a key responsibility. This role will support Client Experience initiatives remotely - HOWEVER, you must be located in Texas.CLIENT EXPERIENCE A MUST - Consulting and Financial Industry experience preferred. Ideal candidate will have experience executing client feedback programs, with experience working with third party tools such as Conformit, Qualtrics, etc. It is essential to be self-motived, highly organized and solutions orientated is essential to be successful in this fast-paced work environment. Strong communication and presentation skills are required.Specific Responsibilities* Work with research team to implement real-time feedback channels* Manage survey projects through third party tools (e.g. Qualtrics) and conduct analysis on the output* Utilize results to drive the preparation of client presentations* Produce a concise executive summary and lead in-depth discussions to gather client feedback* Incorporate all forms of client feedback and produce actionable insightsQualifications* Minimum 5 years of relevant experience acting as the voice of customer or client experience* Confidently communicate with various senior level professionals to cultivate strong relationships and trust* Strong business analysis and project management skills* Superior writing and verbal communication skills* Ability to synthesize qualitative information* Experienced in presenting easy-to-read findings to an executive audience* Self-starter, ability to work both independently and as part of a team* Strong Excel and PowerPoint skills - ability to visually show new processes* Bachelor's Degree requiredThis is a highly competitive role. Please apple now to be considered.

Keywords: AppleOne Employment Services, Plano , Sr. Client Experience Consultant, Professions , Plano, Texas

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