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Technical Support Analyst I

Company: BG Staffing Corp IT
Location: Plano
Posted on: February 23, 2021

Job Description:

Essential Duties

  • Provide Level I support remotely via phone, using remote tools or onsite.
  • Troubleshoot software and hardware failures.
  • Setup Microsoft Surface Pro/Book units.
  • Install hardware and peripheral components like docking stations, printers, keyboards and monitors.
  • Load software packages such as networking components, operating systems and office applications.
  • Prioritize and work on service desk tickets in the internal ticketing system.
  • Responsible for being part of an ongoing after hours on call rotation.Other DutiesPerforms any other related duties as assigned by the IT Infrastructure Manager.Basic Qualifications:
    • High School Diploma, GED, equivalent certification or military experience
    • At least 1 year of IT support experience (Technical or Desktop support)
    • Fluent in EnglishPreferred Qualifications:
      • Strong troubleshooting and support skills (Real world IT, Desktop & Laptop support experience required!)
      • Strong verbal communication skills
      • Adobe Acrobat DC Reader, Standard & Professional software experience (Installation & Troubleshooting)
      • Experience with installing and troubleshooting Microsoft Office products including Office 2016 & O365 ProPlus
      • Microsoft Surface Pro line experience preferred
      • Needs a thorough understanding of Windows 10Technologies
        • Microsoft Surface line
        • Microsoft Windows 10
        • Office 2016 & O365 ProPlus
        • Microsoft Teams Cloud Voice
        • Adobe Acrobat DC Standard & Professional
        • Trend Micro Worry-Free Business SecurityMisc.
          • This is a direct hire, full time position.
          • Working hours are Mon-Fri, 9:00 AM to 6:00 PM.
          • After 4 weeks of in office training, will join the Telecommuting rotation. Rotating once every 4 weeks (1 day onsite at Corporate office for equipment builds).
          • Cell phone stipend and home internet expense.
          • Presence at Corporate office in Plano, TX, as needed for training and/or meetings. - provided by Dice

Keywords: BG Staffing Corp IT, Plano , Technical Support Analyst I, Professions , Plano, Texas

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