Technical Support Analyst I

Company: BG Staffing Corp IT
Location: Plano
Posted on: February 23, 2021

Job Description:

Essential Duties

• Provide Level I support remotely via phone, using remote tools or onsite.
• Troubleshoot software and hardware failures.
• Setup Microsoft Surface Pro/Book units.
• Install hardware and peripheral components like docking stations, printers, keyboards and monitors.
• Load software packages such as networking components, operating systems and office applications.
• Prioritize and work on service desk tickets in the internal ticketing system.
• Responsible for being part of an ongoing after hours on call rotation.Other DutiesPerforms any other related duties as assigned by the IT Infrastructure Manager.Basic Qualifications:
  • High School Diploma, GED, equivalent certification or military experience
  • At least 1 year of IT support experience (Technical or Desktop support)
  • Fluent in EnglishPreferred Qualifications:
    • Strong troubleshooting and support skills (Real world IT, Desktop & Laptop support experience required!)
    • Strong verbal communication skills
    • Adobe Acrobat DC Reader, Standard & Professional software experience (Installation & Troubleshooting)
    • Experience with installing and troubleshooting Microsoft Office products including Office 2016 & O365 ProPlus
    • Microsoft Surface Pro line experience preferred
    • Needs a thorough understanding of Windows 10Technologies
      • Microsoft Surface line
      • Microsoft Windows 10
      • Office 2016 & O365 ProPlus
      • Microsoft Teams Cloud Voice
      • Adobe Acrobat DC Standard & Professional
      • Trend Micro Worry-Free Business SecurityMisc.
        • This is a direct hire, full time position.
        • Working hours are Mon-Fri, 9:00 AM to 6:00 PM.
        • After 4 weeks of in office training, will join the Telecommuting rotation. Rotating once every 4 weeks (1 day onsite at Corporate office for equipment builds).
        • Cell phone stipend and home internet expense.
        • Presence at Corporate office in Plano, TX, as needed for training and/or meetings. - provided by Dice

Keywords: BG Staffing Corp IT, Plano , Technical Support Analyst I, Professions , Plano, Texas