Quote to Order Analyst
Company: Splunk
Location: Plano
Posted on: January 15, 2021
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Job Description:
Job Description: Join us as we pursue our disruptive new vision
to make machine data accessible, usable and valuable to everyone.
We are a company filled with people who are passionate about our
product and seek to deliver the best experience for our customers.
At Splunk, we---re committed to our work, customers, having fun and
most importantly to each other---s success. Learn more about Splunk
careers and how you can become a part of our journeyIn this role
you will work closely with the Sales Operations, Best Practice,
Order Management and Biz Apps teams to manage the day to day
Salesforce administration and data maintenance. The ideal candidate
will be a strong team player who is highly organized,
intellectually curious, a fast learner, and able to move quickly
while keeping focused on high work volume. Become an integral part
of a high-energy, fast-paced team with significant opportunities to
make a positive impact on the businessResponsibilities:Administer
end to end ---Quote to Order--- process, including overall
governance and support.Proactively engage with Sales Rep to
precheck system setting, booking documents and quotes for open
deals before Quarter/Year endTroubleshoot system errors and give
clear instructions to Sales Rep to fix the errors in a timely
mannerAct as a point of contact in all aspects of the
Quoting-to-Booking process including questions relative to quotes,
order status, deal registration, process adherence, etc.Work one on
one with Sales to structure quotes and to certify company standards
are followed accordinglyAssist Sales with completing complex quotes
including providing Ad-hoc training when neededReview and validate
sales related agreements for completeness and accuracy in
compliance with Quote to Order policies and proceduresWork closely
with Global Deals Desk, Best Practices, Sales Operations, Partner
Operations and Order Management teams to ensure orders meet defined
criteria for factors such as booking and revenue recognition (i.e.
Proof of Sell Thru, billing)Work cross functionally on
non-compliant orders and provide direction and clarity on steps to
resolve order issuesCommunicate and collaborate on process
challenges with internal teams for process efficienciesDocument and
resolve recurring CPQ issues logged by internal teamProvide
technical support for new projects, enhancements, and bug fixes
related to solutions being delivered on the Salesforce CPQ
platform.Continually look for ways to improve by producing
quarterly metrics used to scale CPQ business processesPartner cross
functionally to understand and define current workflow processes
leading to the establishment of efficient training documentation.
Reports directly to the Manager, Quote to Order.Requirements:
I---ve already done that or have thatBachelor---s Degree in
Business or equivalent practical experience 3-5 years
Salesforce.com experience required; CPQ experience
preferredExpertise in business concepts for CPQ (Configure, Price,
Quote)Strong knowledge and experience in Sales Operations
(preferably in a software and or SaaS (Software-As-A-Service) sales
organization)Ability to manage multiple, competing priorities with
management supportOutstanding attention to detail, accuracy and
timely adherence to deadlinesAbility to adapt to changing processes
and follow them, as well as suggest changes where neededExcellent
written and verbal communication skills --- ability to compose
effective and accurate correspondence cross-functionally with
various internal and external partiesScheduling flexibility, as
required, to support different time zones and during critical
periods such as Month/Quarter/Year End close, etc.Strong analytical
skills --- ability to investigate common SFDC CPQ behavior and
determine the root causes of system errors and fix them
quicklyPossess critical thinking --- ability to justify and
validate the accuracy of all booking documents Ability to work
under pressureFlexible working schedule to support various time
zones (AMER, APAC & EMEA)We value diversity at our company. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, or any other applicable legally
protected characteristics in the location in which the applicant is
applying.For job positions in San Francisco, CA, and other
locations where required, we will consider for employment qualified
applicants with arrest and conviction records.Thank you for your
interest in Splunk
Keywords: Splunk, Plano , Quote to Order Analyst, Professions , Plano, Texas
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