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Java Production Support Lead

Company: Genesis10
Location: Plano
Posted on: January 11, 2021

Job Description:

Genesis10 is currently seeking a Java Production Support Lead--with our client in the financial industry in their Plano, TX location. This is a 6 month + contract to hire position.Responsibilities:* Production Support is responsible for running the day to day operations of the Deals/Rewards application environment * (TOES, DIME, GAME, CL, AGEO, DEALS) Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period* Assesses initial severity, gather impacts, creates or updates Remedy tickets* Lead triage calls, keeping the necessary focus on restoral, making sure all necessary teams are engaged and focused on their tasks, and providing updates to leadership and stakeholders regarding progress toward restoral via tools, email and phone* Must be flexible, adapt easily to changing priorities and be able to learn about a variety of technologies very quickly* Review and decisioning infrastructure and application changes* Work closely with our application development team on miscellaneous items* Identify opportunities for monitoring and automation* Drive Prost Problem management process to get to root cause and corrective items* Develop tools, dashboard, Reports, alerts or process using various tools like Splunk, Introscope etc. to aid and improvise monitoring and day to day tasks to reduce resource overhead* Evaluate and participate in Changes/Releases* Identify stability and risk items in Production, work with various teams to remediate and ensure environment availability, stability and resiliencyRequirements:* Java knowledge, Struts, Web Services* Informatica* Kafka* Redis Labs* Oracle* Web technologies (HTML, CSS, JavaScript, XML)* Tools - Splunk, App Dynamics, Remedy* Candidate must have excellent written and verbal communications skills* Must work well under pressure* Must have technical skills and the ability to learn new technical skills quickly * Production Support Experience * Triage leadership skills * Ability to manage multiple priorities * Ability to communicate effectively across all levels * Willingness to learn and adapt in a rapidly evolving environment * At least 3 - 5 years' experience working IT support for a large company, preferably doing incident management functions * Able to work independently or as a part of the team* Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)Desired Skills:* Hands-on experience in Event, Incident, and Problem processes in ITIL. ITIL Certification is a plusIf you have the described qualifications and are interested in this exciting opportunity, please apply!About Genesis10:Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement - project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. "Genesis10 is an Equal Opportunity Employer, M/F/D/V"

Keywords: Genesis10, Plano , Java Production Support Lead, Professions , Plano, Texas

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