Java Production Support Lead
Company: Genesis10
Location: Plano
Posted on: January 11, 2021
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Job Description:
Genesis10 is currently seeking a Java Production Support
Lead--with our client in the financial industry in their Plano, TX
location. This is a 6 month + contract to hire
position.Responsibilities:* Production Support is responsible for
running the day to day operations of the Deals/Rewards application
environment * (TOES, DIME, GAME, CL, AGEO, DEALS) Real-time
restoration and triaging of issues impacting technical services
(application/infrastructure) to bank customers and partners in a
timely manner while keeping partners advised of significant
progress or challenges during the restoration period* Assesses
initial severity, gather impacts, creates or updates Remedy
tickets* Lead triage calls, keeping the necessary focus on
restoral, making sure all necessary teams are engaged and focused
on their tasks, and providing updates to leadership and
stakeholders regarding progress toward restoral via tools, email
and phone* Must be flexible, adapt easily to changing priorities
and be able to learn about a variety of technologies very quickly*
Review and decisioning infrastructure and application changes* Work
closely with our application development team on miscellaneous
items* Identify opportunities for monitoring and automation* Drive
Prost Problem management process to get to root cause and
corrective items* Develop tools, dashboard, Reports, alerts or
process using various tools like Splunk, Introscope etc. to aid and
improvise monitoring and day to day tasks to reduce resource
overhead* Evaluate and participate in Changes/Releases* Identify
stability and risk items in Production, work with various teams to
remediate and ensure environment availability, stability and
resiliencyRequirements:* Java knowledge, Struts, Web Services*
Informatica* Kafka* Redis Labs* Oracle* Web technologies (HTML,
CSS, JavaScript, XML)* Tools - Splunk, App Dynamics, Remedy*
Candidate must have excellent written and verbal communications
skills* Must work well under pressure* Must have technical skills
and the ability to learn new technical skills quickly * Production
Support Experience * Triage leadership skills * Ability to manage
multiple priorities * Ability to communicate effectively across all
levels * Willingness to learn and adapt in a rapidly evolving
environment * At least 3 - 5 years' experience working IT support
for a large company, preferably doing incident management functions
* Able to work independently or as a part of the team* Able to work
as a W2 employee of Genesis10 (no Corp-to-Corp)Desired Skills:*
Hands-on experience in Event, Incident, and Problem processes in
ITIL. ITIL Certification is a plusIf you have the described
qualifications and are interested in this exciting opportunity,
please apply!About Genesis10:Genesis10 is a leading U.S. business
and technology consulting firm with hundreds of clients needing
proven talent and solutions to power their strategic initiatives.
If you are a high performing business or IT professional with
solid, referenced experience, we want to meet you. Genesis10
recruiters and delivery professionals are highly accomplished
career advocates, who get to know you beyond your resume to
position you with the opportunities that fit your skills,
experience and aspirations. We have benefit options to fit your
needs and a support staff that works with you from placement
throughout your engagement - project after project. To learn more
about Genesis10 and to view all our available career opportunities,
please visit us at www.genesis10.com. "Genesis10 is an Equal
Opportunity Employer, M/F/D/V"
Keywords: Genesis10, Plano , Java Production Support Lead, Professions , Plano, Texas
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here to apply!
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