Customer Care Representative

Company: proit-inc
Location: Plano
Posted on: May 24, 2023

Job Description:

*Title : Customer Care Representative*


*Location : Plano, TX 75023 (Onsite)*


*Duration : Fulltime*


*Responsibilities:-*


* Communicates with customers regarding service request or problems; documents, evaluates, and resolves customer's inquiries.

* Thoroughly documents all contacts and conversations; follows up as required.

* Works with other departments to complete customer requests as needed and minimize escalations.

* Gains proficiency in various administration and automated workflow systems.

* Processes complex and varied service requests.

* Consistently meets/exceeds set quality and productivity metrics.

* Functions within a team-based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.


*Qualifications:-*


* High School diploma or equivalent.

* Fundamental computer knowledge and manoeuvrability within window applications.

* Basic understanding of Microsoft office suite, specifically Word and Excel.


Job Type: Full-time


Salary: $17.50 per hour


Benefits:

* 401(k)

* Dental insurance

* Paid time off

* Paid training

* Vision insurance

Schedule:

* 8 hour shift




Ability to commute/relocate:

* Plano, TX 75023: Reliably commute or planning to relocate before starting work (Required)



Work Location: One location

Keywords: proit-inc, Plano , Customer Care Representative, Other , Plano, Texas