Patient Access Specialist
Company: SmithRx
Location: Plano
Posted on: May 24, 2023
|
|
|
Job Description:
*_This is a full-time, in-office/hybrid role at our office in
Plano, TX, Based on performance, there is an opportunity to work
remotely 70% of the time._*
*Who We Are:*
* *SmithRx is a rapidly growing, venture-backed Health-Tech
company. Our mission is to disrupt the expensive and inefficient
Pharmacy Benefit Management (PBM) sector by building a
next-generation drug acquisition platform driven by cutting edge
technology, innovative cost saving tools, and best-in-class
customer service. With hundreds of thousands of members onboarded
since 2016, SmithRx has a solution that is resonating with clients
all across the country.
We pride ourselves for our mission-driven and collaborative culture
that inspires our employees to do their best work. We believe that
the U.S healthcare system is in need of transformation, and we come
to work each day dedicated to making that change a reality. At our
core, we are guided by our company values of:
* Do the right thing. Especially when it's hard.
* Embrace the challenge.
* Build bridges and lift up your colleagues.
*Job Summary:*
As a Patient Advocate on our CPM/INT Connect Team, you are
responsible for assisting our patient members with obtaining
critical medications. You serve as our patient members' advocate
and guide them through the complex world of prescriptions to help
them obtain medications in a cost-effective and timely manner. You
are the critical link between patient members, healthcare
providers/ doctors, and pharmacies. This is a hybrid position of
remote and in the office.
*What will you do:*
* Educate patient members about their pharmacy benefits and serve
as a patient advocate to help them source necessary medications
they need
* Make outbound calls and assist patient members with enrollment in
drug savings programs (copay cards, procurement via international
sources)
* Coordinate with patient members, physicians, drug manufacturers,
and pharmacies with enrollment into copay card
* Take inbound calls from members, providers, and pharmacies
* Manage every call by accurately resolving the issue,
demonstrating compassion, meeting compliance requirements, and
ensuring a hassle-free experience for our members
* Maintain impeccable documentation and follow-up of each member
call
* Provide empathetic support to members by phone, email, and other
channels
* Have a patient-centric mindset and a high sense of urgency to
solve member requests
*What you will bring to SmithRx:*
* High School diploma or GED or equivalent preferred
* Minimum 2 year(s) of experience in healthcare or pharmaceutical
customer service or customer support or call center and/or sales
experience (inbound/ outbound calls) required
* Proficiency in Mac, MS Office, G-Suite required
* Active listening, conversational speaking skills, with a high
degree of empathy
* Self-starter with the ability to multitask, prioritize and manage
time effectively
* Excellent verbal and written communication skills
* Ability to communicate clearly, present complex information to
members, clients, pharmacies, and providers
* Ability to organize and prioritize multiple deadlines and work
independently, define problems as they arise, and work through
them
* Demonstrate problem-solving skills, information gathering,
research, alternatives analysis, applying creative solutions to
unique and/or immediate issues
* Passion for helping people
*What SmithRx Offers You:*
* Competitive pay: $22/hour
* Highly competitive wellness benefits including Medical, Pharmacy,
Dental and Vision Insurance. SmithRx pay for up to 90% of the cost
for you and your family
* Fully paid Life insurance and Disability benefits
* 3 weeks PTO
* 401(k) Retirement Savings Program
* Flexible Spending Benefits
* Paid Parental Leave benefits
* Professional development and training opportunities
* Well stocked kitchen
Job Type: Full-time
Pay: $22.00 per hour
Keywords: SmithRx, Plano , Patient Access Specialist, Other , Plano, Texas
|
Click
here to apply!
|
