PlanoRecruiter Since 2001
the smart solution for Plano jobs

Customer Success Coordinator

Company: PathSpot
Location: Plano
Posted on: May 21, 2023

Job Description:

-Handwashing is the easiest, least expensive, and most impactful solution to protect against the transmission of illnesses that can lead to widespread outbreaks. Thats why we built the only hygiene management system designed to protect businesses and their customers from the unintentional transfer of contaminants by ensuring effective and frequent handwashing. With offices in New York City and Dallas, PathSpot has raised +$10M in venture funding to date and is used daily in more than 40 states and provinces as part of the health & safety routines within industry-leading enterprise brands. PathSpot has been featured as one of TIMEs, a by Fast Company, and a in the industry to prevent the spread of COVID-19. - As a Customer Success Manager at PathSpot, youll lead the customer relationship, delivering maximum value to our customers ranging from large enterprise brands to exciting newcomers. Youll partner with our customer stakeholders, ensuring that we understand their business needs and objectives, thus driving success with our technologies.Were looking for people-oriented professionals who are excited to grow in a cross-functional role and are comfortable making calls to senior-level executives and synthesizing data to show customers an analytical solution to their pain points.What youll do:

Build and maintain meaningful relationships with customers over the phone, through written communication, and sometimes in-personProactively manage the customer experience for multiple accounts all at various points in the account lifecycleCreate customer reports by analyzing user data and creating insights that drive value for our customersManage and lead bi-weekly status calls, reviewing outstanding items and pertinent reportingProactively monitor account usage and troubleshooting to ensure client partners are successfully utilizing our technologyBecome an advocate for our customers to ensure their feedback is heard and acted on across the teamThis role is located in our Dallas, TX officeExpand customer product adoption -Who you are:
You are an excellent communicator with 2-5 years of work experience in an external-facing role navigating complex stakeholder relationships (experience at a startup or in consulting, sales, or customer success is a plus)You are consultative and able to navigate the complexities and needs of customers across various sizes and lifecyclesYou are energized by interacting with any stakeholder throughout an organization and providing world-class serviceYou have a solid understanding of data analysis and a passion for using data to inform better decision making -You are a team player, who enjoys working collaboratively within your department and cross-functionallyYou are willing to travel for trade shows or customer installationsYou have experience working in the restaurant/food service industry; working for or calling on restaurantsYou have experience working in collaboration with sales professionals - -What we offer:
A competitive salary, commensurate with experienceBonus and compensation expansion opportunities through cash and stock optionsMedical, dental, and vision insuranceGenerous PTO and sick leaveAn opportunity to rapidly excel in your career alongside a high potential company and motivated team - -Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required by your start date.Powered by JazzHR

Keywords: PathSpot, Plano , Customer Success Coordinator, Other , Plano, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Plano RSS job feeds