Call Center Representative

Company: Primal Health Limited Partnership
Location: Plano
Posted on: March 20, 2023

Job Description:

Who We AreBe Fulfilled is a vertically integrated service provider for direct-to-consumer businesses serving millions of end-user customers, primarily in the nutritional supplement market segment. We partner with small-to-mid-size DTC companies, providing mission-critical services to accelerate their business growth; order fulfillment, customer support, inside sales, financial services, marketing and many others. What you'll doThe Call Center Representative will respond to high volume of inbound leads inquiries in a timely manner, assist prospective and existing customers with their needs, handle complex situations and find solutions to customer concerns. Effectively solve customer issues, complaints and inquiries by keeping customer satisfaction at the core. Ideal candidates for this position will possess exceptional interpersonal, problem solving and negotiation skills.Process all customer service tickets.Assist callers with product and billing questions.Resolve customer complaints. Seeking to create a win/win for the company and customer.Handle customer questions.Opens and maintains customer accountsEnsure customer information is accurate and updated in CRM.Creates and maintains computer files and suspense for follow-up action.Provides advisory support and assistance to the department supervisor as needed.Attracts potential customers by answering product and service questions; suggesting information about other products and services.Provides administrative assistance and support.Processes customer orders/changes/returns according to established department policies and procedures.Provides timely feedback to the company regarding service failures or customer concerns.Partners with the sales team to meet and exceed customer's service expectations.Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.Contributes to team effort by accomplishing related results as needed.What you'll needMinimum 1- 2 years of experience in customer support role.High School diploma or General Education Degree (GED) or equal years of experienceBasic computer skills, create and maintain computer files, navigate through Google, and run different chat rooms.Familiarity with contact center software (Five9) or 1-3 month's related experience and/or training in call center setting.HoursAvailable to work anytime during our business hours:Monday through Friday 7am-9pmSaturday and Sunday 8am-5pmMay work some weekendsWhy Be Fulfilled?We provide a work environment for our team to accelerate their individual performance without micro-management. We prioritize training and feedback. We work to help you grow and make sure you are engaged and excited to work with us.We pride ourselves on our diverse workforce, where people are not only valued but celebrated.We offer a range of competitive benefits, including generous paid time off, medical, dental and vision insurance, a retirement plan and more. The above statements are intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. PI208456598

Keywords: Primal Health Limited Partnership, Plano , Call Center Representative, Other , Plano, Texas