Operations Specialist

Company: NTT DATA, Inc.
Location: Plano
Posted on: March 18, 2023

Job Description:

Facilitates the management of internal operations and activities to support the organization in successfully achieving financial and operational goals and objectives. Improves the operational systems, processes and policies in support of organizations mission. Supports activities for better management reporting, information flow, cost management, forecasting, business process and organizational planning. Performs in a liaison role between leadership across the organization and OpCo stakeholders globally Specific tasks/activities:

• They handle diverse issues and lead projects that contribute to the company's success to enable Global Category Teams and deliver savings to our OpCo's
• Serve as project manager and/or project team member for new initiatives and strategies
• Influences tactical change throughout the organization with tools, processes, job aides and new hire curriculum
• Delivers advice to management based on subject matter expertise in the Risk & Operations team
• Serves as a liaison between various internal departments, suppliers and stakeholders globally
• Documents and maintains processes, tools, job aids , RACI, new hire curriculum for team members and stakeholders
• Individuals have a deep understanding of their own area and a broad understanding of related subject areas in a BPO, Financial Services, Audit, Risk environment
• Supports the management of processes and controls to satisfy audit requirements , operational risk and complianceTypically requires 5 years relevant experience in Operations, Project Management, Process Design or Implementation Experience in Financial Services, BPO, Risk or AuditSome international business acumen preferred Experience in Sourcing/Procurement/Supply Chain environment preferredUndergraduate degree or equivalent combination of education and work experience.
  • Demonstrates influencing and negotiation skills to drive business results working with multiple OpCo's, time zones and countries globally * Strong internal and external client service skills, business writing and verbal communications
    • Ability to plan and create meeting agenda, minutes, action logs, content, strategies and facilitate workgroups
    • Strong knowledge, understanding and application of project management principles and methodologies including ability create overall strategy, timeline, deliverables and implementation plan * Strong analytical / problem solving skills, process design including "as is" and "to be" process mapping
      • Above average organizational and time management skills
      • Proficient in Excel and Microsoft products
      • Ability to create and manage dashboards, scorecards
      • Ability to work in a matrix organization

Keywords: NTT DATA, Inc., Plano , Operations Specialist, Other , Plano, Texas