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Helpdesk Tier 2 _ Technical Support

Company: Woongjin, INC.
Location: Plano
Posted on: March 17, 2023

Job Description:

Job Description

-- The Hardware Asset Management (HAM) Analyst is responsible for assisting with the management of the lifecycle of all corporate-owned IT hardware assets (laptops, desktops, etc.) in accordance with best practices and internal processes and procedures

-- The Hardware Asset Analyst strives to provide best-in-class asset management services to our internal clients

-- Understand the lifecycle status framework as defined by the ITAM Program

-- Support implemented Operational processes as required for Hardware Families/Classes

-- Process lists of retired assets and reconcile against disposal vendor data as required to ensure compliance to established SLA's

-- Support physical stockroom inventory efforts

-- Govern repository Data for Hardware Families/Classes in Operation

-- Monitor Asset Management Data as defined in Daily Checklists and notify responsible areas of any required changes/corrections

-- Manage shrink reporting (Deployed, Stock, etc.)

-- Perform Reconciliations and Data Analysis as required

-- Work with the Implementation team on moving new Hardware Families/Classes to Operations

-- Provide adhoc reporting on asset data as needed

-- Write & Update procedures to support Hardware Asset Management

-- In depth knowledge of asset lifecycle and best practices with a strong focus on data quality.

-- Exercise independent judgment and decision-making on complex issues regarding job duties and related tasks, and works under minimal supervision

-- Gain additional knowledge and stay abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members.

-- Will report to the Lead, Service Offering Management, IT Ops-IT Service Operations

Keywords: Woongjin, INC., Plano , Helpdesk Tier 2 _ Technical Support, Other , Plano, Texas

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