PlanoRecruiter Since 2001
the smart solution for Plano jobs

Helpdesk Tier 2 _ Technical Support

Company: Woongjin, INC.
Location: Plano
Posted on: March 17, 2023

Job Description:

Job Description

-- The Hardware Asset Management (HAM) Analyst is responsible for assisting with the management of the lifecycle of all corporate-owned IT hardware assets (laptops, desktops, etc.) in accordance with best practices and internal processes and procedures

-- The Hardware Asset Analyst strives to provide best-in-class asset management services to our internal clients

-- Understand the lifecycle status framework as defined by the ITAM Program

-- Support implemented Operational processes as required for Hardware Families/Classes

-- Process lists of retired assets and reconcile against disposal vendor data as required to ensure compliance to established SLA's

-- Support physical stockroom inventory efforts

-- Govern repository Data for Hardware Families/Classes in Operation

-- Monitor Asset Management Data as defined in Daily Checklists and notify responsible areas of any required changes/corrections

-- Manage shrink reporting (Deployed, Stock, etc.)

-- Perform Reconciliations and Data Analysis as required

-- Work with the Implementation team on moving new Hardware Families/Classes to Operations

-- Provide adhoc reporting on asset data as needed

-- Write & Update procedures to support Hardware Asset Management

-- In depth knowledge of asset lifecycle and best practices with a strong focus on data quality.

-- Exercise independent judgment and decision-making on complex issues regarding job duties and related tasks, and works under minimal supervision

-- Gain additional knowledge and stay abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members.

-- Will report to the Lead, Service Offering Management, IT Ops-IT Service Operations

Keywords: Woongjin, INC., Plano , Helpdesk Tier 2 _ Technical Support, Other , Plano, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Plano RSS job feeds