Customer Service Representative - Plano, TX

Company: UnitedHealth Group
Location: Plano
Posted on: March 16, 2023

Job Description:

Training classes start soon - apply today! If putting a smile on someone's face puts one on yours, you belong on our team.Here at Optum and UnitedHealth Group, we've brought together teams of incredibly compassionate and absolutely positive people to help serve our members when they call us with questions regarding their health care coverage, eligibility or reimbursement. Your helpful personality combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while building a career. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00am - 7:00pm CST). It may be necessary, given the business need, to work occasional overtime. Our office is located at 3701 W Plano TX 75075. Primary Responsibilities Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed Assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues This role is equally challenging and rewarding. You'll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you'll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High school diploma / GED (or higher) OR equivalent work experience Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Ability to work any 8-hour shift between the hours of 7:00am - 7:00pm CST including the flexibility to work occasional overtime per business need. Preferred Qualifications: 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools Prior health care experience Soft Skills: Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner Proficient conflict management skills to resolve issues in a stressful situation Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED

Keywords: UnitedHealth Group, Plano , Customer Service Representative - Plano, TX, Other , Plano, Texas