Client Services Representative for Print Production

Company: Canon Careers
Location: Plano
Posted on: March 16, 2023

Job Description:

As a Canon Client Support Rep you are responsible for the support of Canon equipment / printers at the client's location. The key focus is to provide customer service while keeping the print production running smoothly.
Main Responsibilities:
- Provides main communication with the Canon supervisor and customer concerns.
- Use of e-mails, phone calls, text messages to respond to management and client requests
- Strong focus on providing good customer service.
- Site responsibility and location of coverage may change based on client and/or division needs.

Copy/Print Production/Copy Center:
-Responsible for prompt and accurate reproduction of print requests.
-Receives, logs, delivers and tracks all activity for reporting purposes.
-Performs routine upkeep and basic maintenance of equipment.
-Records and tracks customer inquiries and fulfillment of requests.
-Performs daily convenience care on the Canon devices as needed.

Device Maintenance:
-Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
-Follows daily, established maintenance processes and procedures.
-Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
-Evaluates equipment issues and notifies service department if unable to resolve.
-Delivers paper.
-Assists end-users in basic functionality of equipment.
-Records meter reads.
-Maintains service activity reports.
-Monitors supplies and restocks inventory.
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols

HS Diploma, GED, or equivalent experience required
Experience with print/copy equipment and strong customer service
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

#CSA
#PM20 #LI-HB1

Keywords: Canon Careers, Plano , Client Services Representative for Print Production, Other , Plano, Texas