Bilingual Care Navigator - National Remote -$1,000 Sign On Bonus for External Candidates
Company: UnitedHealth Group
Location: Plano
Posted on: March 15, 2023
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Job Description:
$1000 Sign On Bonus For External Candidates
You'll enjoy the flexibility to telecommute* from anywhere within
the U.S. as you take on some tough challenges.
Imagine being able to get answers to your health plan questions
from someone who speaks the same language as you do. Or, the
opposite, not being able to get the answers. At UnitedHealth Group,
we want our customers to get those answers by speaking to one of
our Bilingual Representatives. If you're fluent in English and
Mandarin, we can show you how to put all of your skills, your
passions and your energy to work in a fast- growing
environment.
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Come make an impact on the
communities we serve as we help advance health equity on a global
scale. Here, you will find talented peers, comprehensive benefits,
a culture guided by diversity and inclusion, career growth
opportunities and your life's best work.SM
Our Care Navigators have a serious responsibility to make every
contact informative, productive, positive, and memorable for what
it says about how much we care.
This position is full-time Monday - Friday. Employees are required
to have flexibility to work any of our 8-hour shift schedules
during our normal business hours of 9:00am - 5:30pm. It may be
necessary, given the business need, to work occasional
overtime.
*All Telecommuters will be required to adhere to UnitedHealth
Group's Telecommuter Policy.
Primary Responsibilities:
--- Provides inbound telephonic support for DSNP members ensuring
service level metrics are met (speed to answer, abandonment rate,
hold time, etc)
--- Completes telephonic outreach to DSNP members utilizing
autodialer and manual dialing (as needed)
--- Assists with members' immediate needs when assigned Care
Navigator is not available
- Educates member on gaps in care and assists with scheduling
provider appointments
- Assists members with social determinants of health and links to
community resources
- Ensures member has access to PCP
--- Assist with non-phone work as needed (including but not limited
to queue maintenance, reviewing tasks, assignment of members)
--- Reviews voicemails and assigns out for callbacks
--- Consistently meets metrics, both quality & performance
--- Provides excellent customer service to both members and
providers
--- Constantly maintains schedule adherence and good attendance
--- Maintains confidential health information according to state
and federal regulations including HIPAA.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
Required Qualifications:
--- High School Diploma / GED (or higher)
--- 1+ years of call center and / or telephonic customer service
experience
--- 1+ years of professional experience in an office setting using
the telephone and computer as the primary instruments to perform
the job duties
--- 1+ years of Healthcare / insurance experience and/or Social
work / community outreach/advocacy experience
--- 1+ years of experience analyzing and solving customer
problems
--- Work experience using Microsoft Word (edit, create & save
documents), Microsoft Excel (sorting & filtering data), and
Microsoft Outlook (email, folders, attachments and calendaring)
--- Bilingual fluency in English and Mandarin
--- Ability to work Monday - Friday 9:00am-5:30pm local time
Preferred Qualifications:
--- Bachelor's Degree (or higher) in Social Work, Public Health or
related field
--- 1+ years of experience taking inbound calls
--- Bilingual English and Spanish or other language
--- Previous experience as a telecommuter
--- Medicaid and / or Medicare experience
Telecommuting Requirements:
--- Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
--- Ability to keep all company sensitive documents secure (if
applicable)
--- Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service
Soft Skills:
--- Must be able and comfortable with maintaining metrics and goals
within the department
--- Must be comfortable working on the phone and multiple systems
on the computer simultaneously while assisting members
--- Must be comfortable making outreach to members without prior
engagement
--- Excellent Organizational Skills
--- Telephone etiquette
To protect the health and safety of our workforce, patients and
communities we serve, UnitedHealth Group and its affiliate
companies required all employees to disclose COVID-19 vaccination
status prior to beginning employment. In addition, some roles and
locations require full COVID-19 vaccination, including boosters, as
an essential job function. UnitedHealth Group adheres to all
federal, state and local COVID-19 vaccination regulations as well
as client COVID-19 vaccination requirements and will obtain the
necessary information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment.
Careers with Optum. Our objective is to make health care simpler
and more effective for everyone. With our hands at work across all
aspects of health, you can play a role in creating a healthier
world, one insight, one connection and one person at a time. We
bring together some of the greatest minds and ideas to take health
care to its fullest potential, promoting health equity and
accessibility. Work with diverse, engaged and high-performing teams
to help solve important challenges.
Colorado, Connecticut, Nevada or New York City Residents Only: The
salary range for Colorado residents is $18.17 - $32.26. The salary
range for Connecticut / Nevada / New York City residents is $20.00
- $35.53. Pay is based on several factors including but not limited
to education, work experience, certifications, etc. In addition to
your salary, UnitedHealth Group offers benefits such as, a
comprehensive benefits package, incentive and recognition programs,
equity stock purchase and 401k contribution (all benefits are
subject to eligibility requirements). No matter where or when you
begin a career with UnitedHealth Group, you'll find a far-reaching
choice of benefits and incentives.
**PLEASE NOTE** The sign on bonus is only available to external
candidates. Candidates who are currently working for a UnitedHealth
Group, UnitedHealthcare or related entity in a full time, part
time, or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
#RPO #RED
Keywords: UnitedHealth Group, Plano , Bilingual Care Navigator - National Remote -$1,000 Sign On Bonus for External Candidates, Other , Plano, Texas
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