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Customer Service Representative

Company: Swanktek Inc
Location: Plano
Posted on: November 26, 2022

Job Description:

Responsibilities: -
--- Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
--- Communicates with customers regarding service request or problems; documents, evaluates and resolves customer's inquiries.
--- Thoroughly documents all contacts and conversations; follows up as required.
--- Works with other departments to complete customer requests as needed, and minimize escalations.
--- Gains proficiency in various administration and automated workflow systems.
--- Processes complex and varied service requests.
--- Represents Transamerica with professional pride to internal and external customers.
--- Consistently meets/exceeds set quality and productivity metrics.
--- Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.

Qualifications: -
--- High School diploma or equivalent.
--- Up to 1 year experience with call center or customer service experience/training.
--- Fundamental computer knowledge and maneuverability within window applications.
--- Basic understanding of Microsoft office suite, specifically Word and Excel.

Job Type: Full-time

Pay: $17.00 - $34.00 per year

* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Vision insurance
* Monday to Friday
* Weekend availability
Supplemental pay types:
* Bonus pay
* Signing bonus

Ability to commute/relocate:
* Plano, TX 75023: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Swanktek Inc, Plano , Customer Service Representative, Other , Plano, Texas

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