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Customer Service Representative

Company: X2Logics
Location: Plano
Posted on: November 26, 2022

Job Description:

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

*Responsibilities: *

* Manage large amounts of incoming calls
* Identify and assess customers' needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

*Skills: *

* Proven customer support experience or experience as a client service representative
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Schedule:
* 8 hour shift

Work Location: One location%58047475%

Keywords: X2Logics, Plano , Customer Service Representative, Other , Plano, Texas

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