Customer Care Representative
Company: Longfinch Technology
Posted on: November 24, 2022
--- Provides information on a variety of complex customer service
issues requiring knowledge of life and health insurance,
retirement, annuity and investment products and transactions
focusing on customer satisfaction, quality, and efficiency.
--- Communicates with customers regarding service request or
problems; documents, evaluates and resolves customer's
--- Thoroughly documents all contacts and conversations; follows up
--- Works with other departments to complete customer requests as
needed, and minimize escalations.
--- Gains proficiency in various administration and automated
--- Processes complex and varied service requests.
--- Represents Transamerica with professional pride to internal and
--- Consistently meets/exceeds set quality and productivity
--- Functions w/in a team based environment, and actively
participates in achieving team goals. Meets/exceeds performance
metrics as determined by department.
--- High School diploma or equivalent.
--- Up to 1 year experience with call center or customer service
--- Fundamental computer knowledge and maneuverability within
--- Basic understanding of Microsoft office suite, specifically
Word and Excel
Job Type: Full-time
Salary: $30,000.00 - $34,000.00 per year
* 401(k) matching
* Dental insurance
* Paid time off
* 8 hour shift
* Call center: 2 years (Required)
* Customer service: 4 years (Required)
Work Location: On the road
*Speak with the employer*
Keywords: Longfinch Technology, Plano , Customer Care Representative, Other , Plano, Texas
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