Bilingual (English / Spanish) Customer Service Advocate - Remote in Florida OR Texas
Company: UnitedHealth Group
Posted on: November 24, 2022
$ 2,000 Sign-On Bonus for External Candidates
If you are located within the state of Texas OR Florida, you will
have the flexibility to telecommute (work from home) as you take on
some tough challenges.
Even if you have no prior experience, we have training classes
starting soon to help you build the successful career that you want
- apply today!
Cuando se trata de salir adelante y tienes la voluntad de ganar,
vamos a llamarlo gran potencial de carrera! Imagine being able to
get answers to your health plan questions from someone who speaks
the same language as you do. Or, the opposite, not being able to
get the answers. At UnitedHealth Group, we want our customers to
get those answers by speaking to one of our Bilingual
Representatives. If you're fluent in English and Spanish, we can
show you how to put all of your skills, your passions and your
energy to work in a fast - growing environment.
Turn on the news on any night of the week and you're likely to hear
about the changes that are sweeping through our health care system.
It's dramatic. It's positive. And it's being led by companies like
UnitedHealth Group. Now, you can take advantage of some of the best
training and tools in the world to help serve our existing and new
customers. You'll take as many as 50-70 calls per day from
customers who have questions about their health benefits. As their
advocate, you'll use your personality and our tools to help them
through the health care benefits available to them, including
helping them enroll in a new plan. This is no small
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours between
8:00am - 8:00pm CST; shift bid every 6 months based on performance.
It may be necessary, to work mandatory overtime based on peak call
volume (October - November.)
All Telecommuters will be required to adhere to UnitedHealth
Group's Telecommuter Policy.
- Respond to and resolve, on the first call, customer service
inquires and issues by identifying the topic and type of assistance
the caller needs such as benefits, eligibility and claims,
financial spending accounts and correspondence
- Help guide and educate customers about the fundamentals and
benefits of consumer-driven health care topics to select the best
benefit plan options, maximize the value of their health plan
benefits and choose a quality care provider
- Contact care providers (doctor's offices) on behalf of the
customer to assist with appointment scheduling or connections with
internal specialists for assistance
- Assist customers in navigating and other UnitedHealth Group
websites and encourage and reassure them to become
This role is equally challenging and rewarding. You'll be called on
to research complex issues pertaining to the caller's health,
status and potential plan options. To do this, you'll need to
navigate across multiple databases which requires fluency in
computer navigation and toggling while confidently and
compassionately engaging with the caller.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
- High School Diploma / GED (or higher) OR equivalent work
- Minimum of 3+ years of combined education, work and/or
- Bilingual fluency (verbal and written) in English and
- Customer Service Experience
- Sales or account management experience
- Health Care/Insurance environment (familiarity with medical
terminology, health plan documents, or benefit plan design)
- Social work, behavioral health, disease prevention, health
promotion and behavior change (working with vulnerable
- Reside within the state of Texas OR Florida
- Ability to keep all company sensitive documents secure (if
- Required to have a dedicated work area established that is
separated from other living areas and provides information
- Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service
UnitedHealth Group requires all new hires and employees to report
their COVID-19 vaccination status.
Military & Veterans find your next mission: We know your background
and experience is different and we like that. UnitedHealth Group
values the skills, experience and dedication that serving in the
military demands. In fact, many of the values defined in the
service mirror what the UnitedHealth Group culture holds true:
Integrity, Compassion, Relationships, Innovation and Performance.
Whether you are looking to transition from active duty to a
civilian career, or are an experienced veteran or spouse, we want
to help guide your career journey. Learn more at
Learn how Teresa, a Senior Quality Analyst, works with military
veterans and ensures they receive the best benefits and experience
Careers with UnitedHealthcare. Let's talk about opportunity. Start
with a Fortune 5 organization that's serving more than 85 million
people already and building the industry's singular reputation for
bold ideas and impeccable execution. Now, add your energy, your
passion for excellence, your near - obsession with driving change
for the better. Get the picture? UnitedHealthcare is serving
employers and individuals, states and communities, Military
families, and Veterans wherever they're found across the globe. We
bring them the resources of an industry leader and a commitment to
improve their lives that's second to none. This is no small
opportunity. It's where you can do your life's best work. SM
PLEASE NOTE The sign on bonus is only available to external
candidates. Candidates who are currently working for a UnitedHealth
Group, UnitedHealthcare or related entity in a full time, part
time, or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Plano , Bilingual (English / Spanish) Customer Service Advocate - Remote in Florida OR Texas, Other , Plano, Texas
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