Recovery Representative II
Company: Harley-Davidson
Location: Plano
Posted on: August 7, 2022
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Job Description:
Auto req ID: 15501 Title: Recovery Representative II Job
Function: Loss Mitigation Location: PLANO Company: Harley-Davidson
Financial Services Full or Part-Time:Full Time Harley-Davidson
Financial Services (HDFS), a wholly-owned subsidiary of
Harley-Davidson, Inc., offers a wide range of financial products
and services to motorcycle enthusiasts and Harley-Davidson
dealerships. Products available to consumers include financing on
motorcycles, MotorClothes, and parts and accessories; cycle
insurance; and extended service plans for Harley-Davidson
motorcycles.You'll play a pivotal role in helping us create the
company we want to be. And for our employees and H-D community it's
done through being fair, honest, positive and creative. This isn't
just any company. And yours isn't just any career. It's part of
your story. Ride with us and make it legendary.Located just outside
of the heart of DFW, and in one of the fastest growing suburbs, the
Plano, Texas office serves as one of the Company's two operations
centers. It serves as the main hub for HDFS' Commercial Finance
business, and also houses employees representing Rider Services,
Underwriting, Risk, Enterprise Project Management, Accounting,
Compliance, Human Resources, Global Information Services,
Communications, and Legal. Join our team as a Recovery
Representative II.Job SummaryUnder general supervision the Recovery
Representative II is responsible for skip-tracing, repossession of
charged-off collateral, and collection of remaining balances via
payoff, settlement or payment plan on charged off loans. The
Recovery Representative II will handle complex customer and vendor
issues including working specialty Active Duty accounts. The
Recovery Representative II will assist with training and
identifying areas for improvement.Job Responsibilities Assigns
charged off accounts to external vendors for skip, collection,
and/or repossession purposes to locate customers for collection and
or repossession of collateral and assist with Post Recovery and
Unsecured Account calls to find resolution Determines and
effectively collects money through payoff, negotiate settlement or
payment arrangements within current thresholds, while maintaining
Harley-Davidson Financial Services (HDFS) and customers best
interest. Build a solid understanding of various operations within
the team, including procedures, protocol with business partners,
queue and account workflow/steps/processes, correspondence, along
with updating credit bureau agencies. Takes an active role in
continuous improvement by identifying opportunities, potential
solutions, and implementation of solutions May serve as a
resource/mentor to new Recovery representatives along with
assisting with training and handling miscellaneous projects as
needed. Uses effective time management to ensure customer service
experience is satisfactory and meets expectations. Has solid and
effective understanding of account workflow (sub-team roles and
responsibilities) throughout Servicing and able to interact with
all areas within the organization in a professional and effective
manner. Protection of information and compliance with the law
areparamount.Protecting employee, customer and corporate
information is everyone's responsibility at Eaglemark Savings
Bank.All employees must follow established safeguards, including
policies regarding data protection, segregation of duties, and
access to information based solely on business need.Further, it is
the responsibility of all employees to maintain awareness and
understanding of relevant laws, regulations, internal policies and
procedures, and to comply with all of them.Education
RequirementsDegree Not RequiredEducation
SpecificationsN/AExperience RequirementsRequired Typically requires
a minimum of 2 years of related experience. Strong skip-tracing
skills and collection knowledge Excellent verbal and written
communication skills Proven to consistently evaluate and resolve
problems PC Literate including MSWord, Excel, Outlook and Internet
Proven ability to take the initiative and achieve results in a
fast-paced and changing environment Strong teamwork skills and the
ability to interact effectively with all levels of staff, well
organized and proven attention to detail Proven ability to assist
with projects, training, focus groups, and continuous improvement
Self-motivated, able to recognize what needs to be done and
initiates action promptlyPreferred 3 years experience
preferredHarley-Davidson is an equal opportunity employer that
continues to build a culture of inclusion, belonging and equity
through our commitment to attracting and retaining diverse talent
from all backgrounds, without regard to race, color, religion, sex,
sexual orientation, national origin, gender identity, age,
disability, veteran status or any other characteristic protected by
law. We believe in fairness and providing a level playing field for
all. We foster a culture that thrives on diverse perspectives and
contributions to ignite the creativity and innovation to fuel our
business and enhance the employee and customer experience.We offer
an inclusive compensation package for all full-time employees
including, but not limited to, bonus programs, health insurance
benefits, a 401k program, onsite fitness centers, employee
discounts on products and accessories, and more. Learn more about
Harley-Davidson here .Applicants must be currently authorized to
work in the United States. Direct Reports: No Travel Required: 0 -
10% COVID-19 Vaccine Required: No Visa Sponsorship: This position
is not eligible for visa sponsorship Relocation: This position is
not eligible for relocation assistance
Keywords: Harley-Davidson, Plano , Recovery Representative II, Other , Plano, Texas
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