Integrated Absence Claims Specialist
Company: Lincoln Financial Group
Location: Plano
Posted on: August 6, 2022
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Job Description:
**Alternate Locations:** Atlanta, GA (Georgia); Austin, TX
(Texas); Bakersfield, CA (California); Baltimore, MD (Maryland);
Baton Rouge, LA (Louisiana); Birmingham, AL (Alabama); Boise, ID
(Idaho); Boston, MA (Massachusetts); Buffalo, NY (New York);
Canonsburg, PA (Pennsylvania); Charlotte, NC (North Carolina);
Chicago, IL (Illinois); Cincinnati, OH (Ohio); Cleveland, OH
(Ohio); Columbia, SC (South Carolina); Columbus, OH (Ohio);
Concord, NH (New Hampshire); Dallas, TX (Texas); Deerfield Beach,
FL (Florida); Denver, CO (Colorado); Detroit, MI (Michigan); Dover,
NH (New Hampshire); Durham, NC (North Carolina); Edina, MN
(Minnesota); Edison, NJ (New Jersey); Ellicott City, MD (Maryland);
Fayetteville, SC (South Carolina); Florence, SC (South Carolina);
Fort Lauderdale, FL (Florida); Fort Wayne, IN (Indiana); Fort
Worth, TX (Texas); Gainsville, FL (Florida); Glen Allen, VA
(Virginia); Glendale, CA (California); Greensboro, NC (North
Carolina); Greenwood Village, CO (Colorado); Hartford, CT
(Connecticut); Houston, TX (Texas); Huntsville, AL (Alabama);
Indianapolis, IN (Indiana); Irvine, CA (California); Jacksonville,
FL (Florida); Johnson City, TN (Tennessee); Kansas City, KS
(Kansas); La Jolla, CA (California); Lexington, KY (Kentucky); Los
Angeles, CA (California); Louisville, KY (Kentucky); Lutherville,
MD (Maryland); Madison, WI (Wisconsin); Memphis, TN (Tennessee);
Miami, FL (Florida); Milwaukee, WI (Wisconsin); Minneapolis, MN
(Minnesota); Nashville, TN (Tennessee); New York, NY (New York);
None; Norwood, OH (Ohio); Omaha, NE (Nebraska); Orlando, FL
(Florida); Palm Desert, CA (California); Paramus, NJ (New Jersey);
Parsippany, NJ (New Jersey); Philadelphia, PA (Pennsylvania);
Phoenix, AZ (Arizona); Pittsburgh, PA (Pennsylvania); Plano, TX
(Texas); Plymouth Meeting, PA (Pennsylvania); Portland, ME (Maine);
Portland, OR (Oregon); Radnor, PA (Pennsylvania); Raleigh, NC
(North Carolina); Richmond, VA (Virginia); Rochester, NY (New
York); Rockville, MD (Maryland); Rolling Meadows, IL (Illinois);
Rye Brook, NY (New York); Sacramento, CA (California); Salt Lake
City, UT (Utah); San Antonio, TX (Texas); San Diego, CA
(California); San Francisco, CA (California); San Ramon, CA
(California); Schaumburg, IL (Illinois); Scottsdale, AZ (Arizona);
Seattle, WA (Washington); Southfield, MI (Michigan); St. Louis, MO
(Missouri); Syosset, NY (New York); Tampa, FL (Florida); Toledo, OH
(Ohio); Tupelo, MS (Mississippi); US All Regions; US Midwest; US
Northeast; US Southeast; US Southwest; US West; Vienna, VA
(Virginia); Virginia Beach, VA (Virginia); Walnut Creek, CA
(California); Washington, DC (District of Columbia); Westlake
Village, CA (California); White Plains, NY (New York); Windsor, CT
(Connecticut); Woodmere, OH (Ohio); Work from Home**Work
Arrangement:** Work from Home**Relocation assistance:** : is not
available for this opportunity.**Pay Range:** $20.82 -
$31.20**Bonus Potential:****Requisition #:** 69880**General Purpose
of Job**This position will perform and deliver on routine and
progressively more non-routine assignments for their assigned
area(s) of claims responsibility independently in accordance with
established procedures/guidelines. They will process increasingly
complex claims ensuring the fair, ethical and timely processing of
assigned claims. In addition, they will enable less experienced
team members to perform their assignments.**Duties and
Responsibilities**Acts as the first point of contact for escalated
issues coming in to their work group to provide resolution.
Escalates issue to their manager when needed.Ensures the accuracy
and completeness of submitted claims.Makes routine and
progressively more non-routine decisions independently, in
accordance with established procedures and guidelines.Meets or
exceeds departmental quality and service standards.Obtains needed
increasingly complex claim information by communicating effectively
with internal/external stakeholders verbally and in written form
while maintaining a professional demeanor in all
interactions.Performs a diverse range of tasks/transactions related
to common programs and services by directly applying expanded
knowledge obtained from the role in increasingly more complex
situations.Provides customer service to internal and/or external
stakeholders, recognizes what needs to be done to meet customer
needs and demonstrates flexibility and responsiveness to meet
customer needs independently.Provides responses and a diverse range
of claims information to team members' less routine questions
without supervision.Recognizes increasingly complex issues/concerns
for assigned area(s) of responsibility, explains effect on the
customer's service experience, and suggests process
improvements.Reviews and processes increasingly complex assigned
claims for payment or denial independently in accordance with
established procedures and guidelines, in a timely manner and
meeting departmental quality/production standards.Reviews and
provides information to increasingly complex questions/concerns
from internal/external stakeholders (e.g. internal partners,
policyholders, brokers, etc.) without supervision in accordance
with established procedures and guidelines.Shares a diverse range
of knowledge and information and/or enables less experienced team
members to perform their assignments.Supports and promotes change
management and/or departmental/enterprise initiatives within
assigned area(s) of responsibility.Works independently delivering
on routine but progressively more non-routine work, in accordance
with established procedures and guidelines in a timely manner and
meets deadlines appropriately.Works overtime as needed.**Additional
Position Responsibilities**Carries out duties in compliance with
all state and federal regulations and guidelines. Complies with all
company and site policies and procedures.Makes a positive
contribution as demonstrated by: - Making suggestions for
improvement - Learning new skills, procedures and processesPerforms
other duties as required.Remains current in profession and industry
trends.**Other Skills and Abilities**Ability to perform under
stress in cases of emergency, critical or hazardous
situations.Ability to work with others in a team
environment.Demonstrated solid relationship management skills with
internal and/or external clients (e.g. management, peers,
colleagues, customers).Demonstrates ability to work in a fast-paced
environment.Demonstrates excellent organizational skills with the
ability to prioritize workload and multi-task while maintaining
strict attention to detail.Demonstrates strong interpersonal skills
with a collaborative style.Demonstrates the ability to use sound
judgment and discretion regarding confidential information.Finds
common ground and can gain collaboration among management,
colleagues and peers.Proficiency with Microsoft Office Suite (Word,
Excel, PowerPoint, Outlook).Successfully completes regulatory and
job training requirements.**Education**High School or GED- Minimum
Required in or minimum Associates Degree in lieu of required
experience.**Certifications****Experience**3 - 5+ Years of claims
experience aligned with the responsibilities for this position
ORFor candidates with an Associates Degree or above, 0-1 year of
claims experience that directly aligns with the specific
responsibilities for this position. (Required )**What's it like to
work here?**At Lincoln Financial Group, we love what we do. We make
meaningful contributions each and every day to empower our
customers to take charge of their lives. Working alongside
dedicated and talented colleagues, we build fulfilling careers and
stronger communities through a company that values our unique
perspectives, insights and contributions and invests in programs
that empower each of us to take charge of our own future.**What's
in it for YOU:**+ A clearly defined career framework to help you
successfully manage your career+ Leadership development and virtual
training opportunities+ PTO/parental leave+ Competitive 401K and
employee benefits
(https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)+
Free financial counseling, health coaching and employee assistance
program+ Tuition assistance program+ A leadership team that
prioritizes your health and well-being; offering a remote work
environment and flexible work hybrid situations+ Effective
productivity/technology tools and training**Work Arrangement**Work
from Home : Employees will work from home and are not required to
work in a Lincoln office on a regular basis.**Lincoln will evaluate
the following when setting the successful candidate's wage
rate:**--- Prior work or industry experience.--- Education level to
the extent education is relevant to the position.--- Unique
skills**About The Company**Lincoln Financial Group, a Fortune 200
company with over 10,000 employees, provides advice and solutions
that help empower Americans to take charge of their financial lives
with confidence. Our core business areas - Life Insurance,
Annuities, Retirement Plan Services and Group Protection - focus on
supporting, preserving and enhancing over 17 million customer's
lifestyles and retirement outcomes.Headquartered in Radnor,
Pennsylvania, Lincoln Financial Group is the marketing name for
Lincoln National Corporation (NYSE: LNC) and its affiliates. The
company had $324 billion in end-of-period account values as of June
30, 2021.Ranked one of the Best Large Employers in America and Best
Employers for Women by _Forbes_ magazine as well as one of
_Newsweek's_ Most Responsible Companies, Lincoln Financial Group
makes a serious investment in our employees' futures through a
broad range of wealth accumulation and protection plans, health and
wellness programs, and career development resources designed to
help each individual reach their personal and professional
goals.Lincoln is committed to creating a diverse and inclusive
(https://www.lfg.com/public/aboutus/companyoverview/diversityinclusion?audience\_page\_id=1422918942386)
environment and is proud to be an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics,
disability, age, or veteran status.Lincoln Financial Group is a
committed corporate citizen included on major sustainability
indices including the Dow Jones Sustainability Index North America
and FTSE4Good. Dedicated to diversity and inclusion, we earned
perfect 100 percent scores on the Corporate Equality Index and the
Disability Equality Index. Follow us on Facebook
(http://www.facebook.com/lincolnfinancialgroup) , Twitter
(https://mobile.twitter.com/lincolnfingroup) , LinkedIn
(https://www.linkedin.com/company/4307?trkInfo=tas%3Alincoln+financial%2Cidx%3A3-1-3=tyah)
, and Instagram (https://www.instagram.com/lincolnfingroup/) . Sign
up for email alerts at http://newsroom.lfg.com**Be Aware of
Fraudulent Recruiting Activities**If you are interested in a career
at Lincoln, we encourage you to review our current openings and
apply on our website. Lincoln values the privacy and security of
every applicant and urges all applicants to diligently protect
their sensitive personal information from scams targeting job
seekers. These scams can take many forms including fake employment
applications, bogus interviews and falsified offer letters.Lincoln
will not ask applicants to provide their social security numbers,
date of birth, bank account information or other sensitive
information in job applications. Additionally, our recruiters do
not communicate with applicants through free e-mail accounts
(Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat
rooms. We will never ask applicants to provide payment during the
hiring process or extend an offer without conducting a phone, live
video or in-person interview. Please contact Lincoln's fraud team
at fraudhotline@lfg.com if you encounter a recruiter or see a job
opportunity that seems suspicious.**Additional Information**This
position may be subject to Lincoln's Political Contribution Policy.
An offer of employment may be contingent upon disclosing to Lincoln
the details of certain political contributions. Lincoln may decline
to extend an offer or terminate employment for this role if it
determines political contributions made could have an adverse
impact on Lincoln's current or future business interests,
misrepresentations were made, or for failure to fully disclose
applicable political contributions and or fundraising
activities.Any unsolicited resumes/candidate profiles submitted
through our web site or to personal e-mail accounts of employees of
Lincoln Financial Group are considered property of Lincoln
Financial Group and are not subject to payment of agency
fees.Lincoln Financial Group ("LFG") is an Equal Opportunity
employer and, as such, is committed in policy and practice to
recruit, hire, compensate, train and promote, in all job
classifications, without regard to race, color, religion, sex
(including pregnancy), age, national origin, disability, sexual
orientation, gender identity and expression, Veteran status, or
genetic information. Applicants are evaluated on the basis of job
qualifications. If you are a person with a disability that impedes
your ability to express your interest for a position through our
online application process, or require TTY/TDD assistance, contact
us by calling 260-455-2558.This Employer Participates in E-Verify.
See the E-Verify (https://www.e-verify.gov) notices.Este Empleador
Participa en E-Verify. Ver el E-Verify
(https://www.e-verify.gov/es) avisos.Lincoln Financial Group
("LFG") is an Equal Opportunity employer and, as such, is committed
in policy and practice to recruit, hire, compensate, train and
promote, in all job classifications, without regard to race, color,
religion, sex (including pregnancy), age, national origin,
disability, sexual orientation, gender identity and expression,
veterans status, or genetic information. Opportunities throughout
LFG are available to employees and applicants and are evaluated on
the basis of job qualifications. We have a drug free work
environment and we perform pre-employment substance abuse
testing.
Keywords: Lincoln Financial Group, Plano , Integrated Absence Claims Specialist, Other , Plano, Texas
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